Customer Support Field Engineer
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Who we are : Ever wonder who brings the entertainment to your flights?
Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, connectivity, WiFi, and now Bluetooth headphone connectivity
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay
With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry.
The position : The Customer Support Field Engineer represents Panasonic Field Engineering to perform as on-site support liaison between Panasonic and Airline Customers / OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment.
Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met.
Represent Panasonic Field Engineering interests in resolution of technical issues with other Panasonic and customer engineering departments.
Acts as mentor and technical resource to lower level Field Engineers.
Key Responsibilities : Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues.Provide troubleshooting assistance and support for new equipment installations, enhancements or modifications for hardware, wiring, and software integration and issue resolution.Review mechanical, electrical, and software installation documentation to verify that all specifications are met.Work with training department to conduct operational, line and maintenance training for airline customers.Checks reliability of data.
Monitors trends and analyzes data to identify systemic problems.Maintain a detailed working knowledge of aircraft avionics systems which interface with Panasonic equipment.Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments.Provide field inputs to other Panasonic departments concerning technical product issues, installation or documentation related problems.Provide a consistent communication path to engineering for problem resolution.Monitors and coordinates engineering solutions and implementation of fixes / solutions.Assists in aircraft delivery and support during flight test and customer flight acceptance.Other duties as required.Liaison to Airline / OEMs : Work closely with the customer's technical departments in providing timely and accurate data, reports and feedback.Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment.Respond to all airline queries related to the operation & maintenance of Panasonic systems.Provide regular, accurate and detailed technical reports to management and / or appropriate departments on all activities, observed field problems, and customer issues.Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and long-term business relationship.Other duties as required.Education / Experience Requirements : Bachelor's Degree / equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred.
8+ years of experience may be considered in lieu of degree.Typically requires 5-7 years of experience as Field Engineer or Product Engineer, specializing in electronics / avionics systems, software or broadcast technology.Knowledge / Skill Requirements : Extensive knowledge of Linux, Unix, Windows and VxWorks (or embedded operating systems).Extensive knowledge of TCP / IP networks and troubleshooting methods.Thorough understanding of wiring schematics, diagrams and other engineering / aircraft documentation.Effective interpersonal, organizational, and problem-solving skills.Proficient in the utilization of MS office suite and Oracle.Must understand aircraft systems that interface with PAC equipment.Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers.Familiar with FAA, CAA, and ATA requirements for avionics equipment.Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.Must be able to represent Panasonic interests to non-technical people in meetings and various reports.Capable of identifying complex engineering problems in software and hardware.Advanced level engineering product knowledge on avionics and related software areas.Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.Resolves a wide range of issues in imaginative in creative ways.Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.Demonstrates good judgment in selecting methods and techniques for obtaining solutions.Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.Ability to present Panasonic interests to non-technical people in meetings and various reports.Normally receives little instruction on day-to-day work and general instructions on new assignments.Other requirements : Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.Ability to pass extensive security and background checks.Willing to work weekends and beyond normal business hours as required.Ability to travel up to 50%, both domestic and international, often on short notice.Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods.Ability to lift up to 50 pounds, and operate in confined spaces for extended periods.How to apply : Please click apply and answer all the screening questions. Panasonic is proud to be an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy.
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