This Is An It Support Group | Trainer
vor 1 Monat
Company Description OceanaGold is a multinational gold producer committed to the highest standards of technical, environmental and social performance.
For more than 31 years, we have been contributing to excellence in our industry by delivering sustainable environmental and social outcomes for our communities, and strong returns for our shareholders.
Our global exploration, development, and operating experience has created a significant pipeline of organic growth opportunities and a portfolio of established operating assets including the Didipio Mine in the Philippines; Macraes and Waihi operations in New Zealand; and the Haile Gold Mine in the United States of America.
The gold, copper, and silver we produce are essential to the renewable energy and transport sectors, life-saving medical devices and technology that connects communities around the world.
They also contribute to sustainable economic growth in the regions where we operate and direct employment for more than 2,500 people.
Job Description Play a key role in enhancing organisational efficiency with the PRONTO ERP system.
You'll develop high-quality training materials, including documentation and multimedia resources, to help users effectively navigate the system.
Your work will include creating tailored induction programs, ongoing training resources, and providing Business-As-Usual (BAU) support to address user inquiries and improve system adoption.
Some key Tasks and Responsibilities:
Conduct training sessions on the basics of PRONTO ERP for diverse user groups.
Develop and maintain clear, comprehensive documentation and training materials for ERP modules.
Create engaging onboarding materials to help new employees get acquainted with PRONTO.
Produce various training resources, including short instructional videos and cheat sheets.
Provide ongoing support to PRONTO users, troubleshooting issues and enhancing their experience.
Address user inquiries and offer guidance on best practices for utilizing the PRONTO ERP system.
Collect feedback from training sessions to continuously improve materials and support strategies.
Stay informed on PRONTO ERP updates and training methods to ensure program effectiveness.
Engage with Subject Matter Experts (SMEs) to gain an understanding of how the PRONTO ERP is used.
Create Knowledge Base Articles in the Service Now.
Engage with new employees to provide Training via Virtual Meetings.
Perform any other related duties as needed.
Qualifications Proven expertise in creating engaging training materials, including documentation and video content.
Strong communication skills, both verbal and written, to clearly convey complex information.
Experience in training users and providing global training support.
Ability to create content for business applications and familiarity with IT functions.
PRONTO ERP experience is preferred but not required.
Previous global experience is desirable.
Minimum of 5 years of experience in similar roles.
Additional Information Great opportunities for career advancement with an international mining company.
Professional development skills training opportunities provided.
Short term and Long term Incentive initiatives.
Access to retail discounts and novated leasing.
OceanaGold is committed to providing equal employment opportunities.
If you share the same values and have what we are looking for, please apply online now via our careers website:
Shortlisting will commence immediately.
Applicants must be eligible to work in Australia.
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