Service Delivery Lead
vor 21 Stunden
In this role, you will play a crucial role in the delivery of IT Services across the business.
Leading the Level 1 and Level 2 IT Support Teams, you will ensure efficient and effective management and resolution of tickets in line with SLAs with specific focus on coordinating activities across support teams as it relates to Major incidents and all relevant Service Management processes.
Additionally, you will be supporting with the implementation of continuous improvement and IT Service maturity uplift initiatives while bringing stakeholders on a journey.
This is a permanent, full-time opportunity and will be based onsite at the Blackwoods National Office, Macquarie Park with hybrid working opportunities.
Some of the tasks:Lead the delivery of Level 1 and Level 2 support services, adhering to SLAs and KPIsCoach, mentor, and develop team members located on and offshoreEnsure alignment of ITIL processes across support teams with business requirements and technical capabilities to optimise value to Business stakeholdersDrive proactive engagement by all relevant Digital & Technology resolver groups to identify root causes, fixes or workarounds for recurring issues.Collaborate with stakeholders to implement ongoing continuous improvement initiatives that align with business strategyCollaborate with cross functional support teams and Security & Risk Team to support Audit requirements.Provide reporting on activities to senior leadershipVendor and Supplier Engagement and Management.Some of the skills:Minimum 7 years' technical experience in IT Support and DeliveryMinimum 5 years' experience in people or change managementAbility to engage stakeholders and lead people through changeExperience in major incident response and coordinating resolutionsProven experience in ITIL Framework, with Modern Service management Principles and Agile delivery models highly desirable.Proven analytical and problem-solving capabilitiesGeneral knowledge in MS Windows, Outlook, Azure, Office 365 Admin, Remote Access, Printers, Networking technology (routing, switching etc)Contact Centre (NICE InContact)Clear understanding of importance of Cyber Security from an Identity & Access management Perspective, Data Security and how to respond to Security incidents.SME level knowledge of ServiceNowITIL v3 at a minimum, ITIL v4 and Modern Service management highly desirableCapability to influence teams to seek solutions efficientlyNext StepsIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and / or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
#J-18808-Ljbffr
-
Buscojobs | Service Delivery Lead
vor 20 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitIn this role, you will play a crucial role in the delivery of IT Services across the business.Leading the Level 1 and Level 2 IT Support Teams, you will ensure efficient and effective management and resolution of tickets in line with SLAs with specific focus on coordinating activities across support teams as it relates to Major incidents and all relevant...
-
Service Delivery Lead
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitAdd expected salary to your profile for insightsSAGE is a global group with a team of more than 700 people across two continents and 18 offices.While we are spread across the globe, our people share a collective commitment to making our world smarter, safer and more sustainable.SAGE Automation is our flagship brand and is Australia's leading provider of...
-
Buscojobs | Digital
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitDigital & Data Platforms Service Delivery Lead Other (Information & Communication Technology) Full time About the Role Based at our global headquarters in Adelaide, the Digital and Data Platform Service Delivery Lead will manage a diverse range of platform services, including the Santos Enterprise Data Platform, integration platforms, AI and ML platforms,...
-
Delivery & Coaching Team Leader
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitThis job offer is not available in your country.The Delivery and Coaching Team Leader at Foodie Coaches is responsible for managing a dedicated team of hospitality business coaches and their support staff.This role ensures the seamless delivery of tailored coaching programs, guiding members on their journey towards achieving their business goals.The Team...
-
Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in Business Definition of a Service Delivery Manager The role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
Buscojobs | Service Delivery Controller
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitIT Service Delivery Manager Location: 2000 Sydney, New South Wales Company: Australian Military Bank Posted on: 27.12.2024 Established in 1959 and with over 56,000 members, we're a Mutual organisation supported by a dedicated group of hard-working professionals.Service Delivery Manager - New South Wales Location: 2000 Sydney, New South Wales Company: One...
-
Infrastructure Delivery Lead
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitASX Position DescriptionASX "All Roles Flexible"ASX offers mutually beneficial flexible working arrangements for all roles.We recognise that employees need to balance work and personal lives.ASX Opportunity SnapshotWhat's On Offer: The Infrastructure Delivery Lead oversees and facilitates the delivery of infrastructure scope of works (e.g.Hosting,...
-
Buscojobs | Service Delivery Lead
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights SAGE is a global group with a team of more than 700 people across two continents and 18 offices.While we are spread across the globe, our people share a collective commitment to making our world smarter, safer and more sustainable.SAGE Automation is our flagship brand and is Australia's leading provider of...
-
Delivery Lead- Daily Banking
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitThe Delivery Lead is a key role in the tribe, responsible for the successful end-to-end delivery of the programs across the Daily Banking tribe.Be part of a supportive and dynamic team, delivering innovative products which are at the forefront of banking in Australia.Apply your skills in leading software engineering technologies to create new features and...
-
State Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Service Delivery Manager
vor 3 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitFantastic opportunity to enter the rapidly growing Data Centre industry. Tailored CDC Academy and hands-on training provided. Free Parking onsite for employees About us: Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT,...
-
Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Cybercx Pty Ltd VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.14th November, 2024At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the...
-
Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitService Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.14th November, 2024 At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around...
-
Regional Delivery Lead
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitCompany DescriptionAt NCS Australia, we believe in doing technology services better.Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart.Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that prioritises...
-
Technical Delivery Lead
vor 4 Wochen
Central Coast, Österreich Aia Hong Kong And Macau VollzeitTechnical Delivery Lead - BI & AnalyticsApply locations: Sydney, AU-AIA Australia; Melbourne, AU-AIA AustraliaTime type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: December 20, 2024 (9 days left to apply)Job requisition id: JR-53737AIA is building a new modern data and analytics platform using Azure Databricks and Power BI.We are...
-
Business Delivery Lead
vor 2 Monaten
Central Coast, Österreich Avant Mutual Group VollzeitAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice...
-
Buscojobs | Infrastructure Delivery Lead
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitASX Position Description ASX "All Roles Flexible" ASX offers mutually beneficial flexible working arrangements for all roles.We recognise that employees need to balance work and personal lives.ASX Opportunity Snapshot What's On Offer: The Infrastructure Delivery Lead oversees and facilitates the delivery of infrastructure scope of works (e.g.Hosting,...
-
Buscojobs | It Delivery Lead
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitYou are applying for the position of IT Delivery Lead for company UNSW College.Please fill in your details below to submit an application for this position.This position is located in: Kensington L5Collaborative team environmentUNSW College is a wholly owned subsidiary of The University of New South Wales (UNSW).We're looking for an enthusiastic IT Delivery...
-
Buscojobs | Service Delivery Manager
vor 1 Tag
Central Coast, Österreich Tideri Jobbörse VollzeitTotal remuneration range $149,914 to $158,607 pa Full-time continuing appointment (36 hours / week) Toowoomba, Springfield or Ipswich campus At UniSQ, Australia's leading regional University, we're committed to innovation, excellence and providing an exceptional experience for our students and staff.Our ICT Client Support team plays a vital role in...
-
Central Coast, Österreich Buscojobs VollzeitDelivery Manager – Lead the Delivery of Engineering ExcellenceEmployment Type: ContractOur client is seeking a highly skilled and motivated Delivery Manager to oversee and guide the delivery of engineering, construction, and approvals functions for a critical infrastructure project.If you're an experienced leader with a strong background in project...
