Service Delivery Manager
vor 4 Wochen
Service Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.
14th November, 2024 At CyberCX, everyone works together to create cyber security for the world around us.
The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.
The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
As the Service Delivery Manager, you will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.
Responsibilities
Ensure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework.
Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework.
Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met.
Act as a single point of escalation for assigned customer accounts.
Ensure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experience.
Work with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurate.
Skills & experience
Mandatory: ITIL Foundations V3.
Preferred: ITIL Foundations V4 with additional ITIL Capability certifications.
You bring previous relevant experience in a similar role (at least 2-5 years of prior experience in Service Delivery / IT Operations / Project coordination would be ideal) coupled with exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams quickly.
Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles.
All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year.
Salary packaging options (such as a novated car lease).
Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders.
Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more.
Personalised development planning, extensive access to training, and membership to industry organisations.
Employee interest groups and communities including a comprehensive Women in Cyber program.
A comprehensive reward and recognition program – with a special thank you every year on your anniversary
Be yourself.
We embrace diverse perspectives, experiences, and backgrounds.
Please let us know if you require support or adjustments to assist with your recruitment experience.
Apply For Job
#J-18808-Ljbffr
-
Service Delivery Manager
vor 1 Monat
Central Coast, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in Business Definition of a Service Delivery Manager The role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
State Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Internetwork Expert VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
State Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Q A Electrical Pty Ltd VollzeitAt QA Electrical, we are one of Australia's fastest-growing leaders in Electrical Services, Infrastructure, Data, and Project Management.With 17 years of industry expertise and branches across Australia and New Zealand, we're dedicated to delivering outstanding solutions that exceed our clients' expectations.What we do Our team specialises in commercial and...
-
Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Cybercx Pty Ltd VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.14th November, 2024At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the...
-
Senior Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitWe are looking for an enthusiastic Senior Service Delivery Manager to join our growing team in Sydney or Melbourne.We are Orro Orro is an Australian technology success story with offices in Melbourne, Sydney, Perth, Brisbane and internationally in the Philippines and London.Orro is a secure network and digital infrastructure provider trusted by some of...
-
Service Delivery Coordinator
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract 2046 job security!Job hours 7.6hrs per day with flexible start & finish times Positive team environment with a focus on your ongoing learning and development Our Social Infrastructure and Citizen Services team has an opportunity for an exceptional...
-
Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitFantastic opportunity to enter the rapidly growing Data Centre industry. Tailored CDC Academy and hands-on training provided. Free Parking onsite for employees About us: Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT,...
-
It Service Delivery And Infrastructure Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitIT Service Delivery and Infrastructure Manager Job No: TDT2367 Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.Within this role, you will utilise your deep technical expertise combined with service desk management...
-
Central Coast, Österreich Tideri Jobbörse VollzeiteDiscovery Service Delivery Manager Apply remote type Relativity Service Delivery locations Remote Australia time type Full time posted on Posted 5 Days Ago job requisition id 24-0411 Posting Type Remote, Hybrid Job Overview The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges...
-
It Service Delivery And Infrastructure Manager
vor 1 Monat
Central Coast, Österreich The Disability Trust VollzeitIT Service Delivery and Infrastructure ManagerJob No: TDT2367Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.Within this role, you will utilise your deep technical expertise combined with service desk management...
-
Project Manager | Network Services Delivery
vor 4 Wochen
Central Coast, Österreich Buscojobs VollzeitSydney, AUJoin our Network Services Delivery team within the Cyber Security Technology division.We are focused on Cloud Network Security, Performance and Availability projects and work with technical and business stakeholders to implement new and enhance existing Cloud Network technology.At Macquarie, our advantage is bringing together diverse people and...
-
Buscojobs | Executive Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitThe Executive Manager oversees all service delivery teams and will ensure contractual performance (service delivery and financial), licensing/accreditation compliance, continuous improvement, human resources management and growth of our business through strategic partnerships and innovation.Key Responsibilities: Develop, monitor and report on an Operational...
-
Service Delivery Manager
vor 2 Wochen
Central Coast, Österreich Amazon VollzeitJob ID: 2845915 | Amazon Australia Services, Inc - C99At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity.Fixing connectivity in the home is, however, just the start.We're working on the building blocks of the small...
-
Service Delivery Support Officer
vor 3 Wochen
Central Coast, Österreich Queensland Corrective Services VollzeitQueensland Corrective Services (Organisation site)Lockyer Valley Correctional Centre; Custodial Operations; Statewide Operations; Gatton, Lockyer ValleyThe Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational...
-
Payroll Delivery Manager
vor 2 Monaten
Central Coast, Österreich Ramco Systems VollzeitQualification (Educational): Bachelor's or Master's degree in the related field Location Country: Australia & New Zealand Years of Experience: 10 to 15 Skill Sets Required: 10+ years of experience in Payroll Management/Operations.Experience working on multiple Payroll & WFM systems like Oracle, ADP, Ceridian, Kro.Good Knowledge of Enterprise Agreements &...
-
Central Coast, Österreich Tideri Jobbörse VollzeitService Delivery Manager with EUC Background About the job: Service Delivery Manager with EUC Background Must Have Experience: Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support.High quality organizational, communication, and customer management skills.Ability to effectively multi-task and prioritize.High energy...
-
Agile Delivery Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitHere are some links that might be of assistance: Locations: Eight Mile Plains, Queensland, Australia Time Type: Full time Posted On: Posted Today Job Requisition ID: JR100967 First Things First - What We Can Offer You Ground-breaking parental leave program Up to 4 weeks' annual "Work from Anywhere" benefit Second-to-none product training Opportunities for...
-
Central Coast, Österreich Tideri Jobbörse VollzeitQueensland Corrective Services (Organisation site)Lockyer Valley Correctional Centre; Custodial Operations; Statewide Operations; Gatton, Lockyer Valley The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational...
-
Section Manager Asset Delivery
vor 2 Monaten
Central Coast, Österreich the original VollzeitIs leadership and Asset Delivery your passion? Do you love to identify unique solutions to problems? We are currently seeking a new Section Manager for Asset Delivery in our Water and Sewer directorate to lead a team of diverse professionals. If you have these skills, this might be your chance to rewrite the future with us. Focus on outstanding service...
