Senior Service Delivery Manager
vor 2 Monaten
We are looking for an enthusiastic Senior Service Delivery Manager to join our growing team in Sydney or Melbourne.
We are Orro Orro is an Australian technology success story with offices in Melbourne, Sydney, Perth, Brisbane and internationally in the Philippines and London.
Orro is a secure network and digital infrastructure provider trusted by some of Australia's biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building, and operating digital infrastructure – providing greater efficiency, performance, agility, and resilience.
Our end-to-end solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses and over 20 million Australians every day.
However, we never forget our job is to connect people, not machines.
So, we take the time to get to know our clients and learn how they like to work.
It means we understand not just what they need now, but what they'll need next.
About the Role As part of the Service Management team, the Senior Service Delivery Manager will own the operational service delivery and be a dedicated, visible and highly responsive communication 'bridge' for operational matters between Orro and the client.
The Senior Service Delivery Manager will have exceptional senior stakeholder management capability, responsible for the successful operational management of the client's environment, acting as an escalation point for both internal and external stakeholders, driving continual service improvements and ensuring a high level of client satisfaction.
Operationally, the Senior Service Delivery Manager will keep on top of operational issues and outages in real time, ensuring all support and delivery related escalations are resolved and customer communication is managed effectively to minimize impact to the business.
This role requires someone who can work with senior stakeholders to identify opportunities for service delivery improvements, put forward recommendations and effectively influence outcomes resulting in business improvement.
Position Responsibilities
Providing excellent senior stakeholder management and communications.
Providing operational leadership and oversight of the clients in-scope environment, ensuring delivery compliance and contracted reporting to the client.
Ensuring all contracted SLAs are met or exceeded.
Managing the day-to-day client relationship as the first point of call for escalations and queries from the customer and internal teams.
Providing expertise in IT service management (ITSM) best practices and maintaining a holistic view of service delivery that spans technology and organizational boundaries.
ITSM process review will be a key deliverable, reviewing incident and problem management practices and client reporting.
Ensuring asset management accuracy and timely updates to the CMDB.
Establishing Service Improvement Plans (SIPs) where needed and owning the completion of all identified actions.
Ensuring all support and delivery-related escalations are resolved quickly and efficiently, and customer communication is managed effectively to minimize impact to business.
Attending Major Incident Management (MIM) calls as required and leading the Orro response to the incident.
Working with Incident Managers and engineering teams to create Post Incident Reviews (PIRs) and then ensuring actions arising are completed.
Identifying risks and working with the customer towards satisfactory risk mitigation plans and outcomes.
Skills, Knowledge & Experience
We are looking for a seasoned Senior Service Delivery Manager with extensive contractual experience and proven senior stakeholder management capability.
The Senior SDM will have at least 5 years' experience in similar senior operational roles and a good mix of the following skills, knowledge & experience: Excellent understanding of operational contract management and associated reporting.
Sound understanding of ITIL and operational support processes.
Excellent written and oral communication including communicating in pressured situations to manage scope and expectations.
Demonstrated ability in proactively building relationships with key stakeholders/customers, peers, and colleagues at all levels.
Understanding of the main telecommunications carrier and integrator technologies / products.
Strong level of commercial acumen and stakeholder engagement capability.
Aviation industry knowledge would be an advantage.
Qualifications
Formal tertiary qualifications in IT, Engineering or Telecommunications or equivalent knowledge.
At least 5 years in similar senior operational roles Project Management certification (nice to have) Why Orro?
Orro is an exciting Australian technology company with a wealth of experience and expertise.
We welcome and celebrate diversity of perspectives, background, and experience.
We are committed to creating a workplace that supports diversity of all cultures including LGBTQI and those living with a disability including those on the autism spectrum.
If you require any assistance with submitting your application or need to discuss reasonable adjustments in the recruitment process, please get in touch with us on our website.
We are also a company that takes its Corporate Social Responsibility seriously and we try our best to positively impact society and the environment in all possible ways.
What's in it for you?
An opportunity to join a rapidly growing national organisation – we were recognised as one of Australia's fastest growing companies, making the 2021 AFR Fast100 list.
The chance to be empowered, take responsibility and facilitate your own leadership skills in a dynamic and supportive environment.
A competitive remuneration package and all tools of trade are supplied.
An opportunity for career advancement as we continue to expand with opportunities within our cyber, cloud, collaboration and network divisions.
We also support our staff and their loved ones in a variety of ways, including public holiday swaps to support family responsibilities and diversity with religious holidays.
Parental and caregiver leave policies, flexible working, Orro-wide mentoring program, and an emerging leaders development program.
Submit your resume, including a cover letter through the link below.
Your cover letter should be no longer than one page, explaining your suitability for the role.
#J-18808-Ljbffr
-
Service Delivery Manager
vor 1 Monat
Central Coast, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in Business Definition of a Service Delivery Manager The role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Cybercx Pty Ltd VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.14th November, 2024At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the...
-
Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitService Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.14th November, 2024 At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around...
-
Senior Project Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Project Manager / Delivery Manager THE OPPORTUNITY We are looking for a Senior Project Manager / Delivery Manager to lead and drive the successful execution of critical projects for our government sector client.This is an exciting opportunity for a seasoned project management professional to take ownership of delivery, team leadership, and process...
-
State Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Internetwork Expert VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
State Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Service Delivery Manager
vor 4 Wochen
Central Coast, Österreich Q A Electrical Pty Ltd VollzeitAt QA Electrical, we are one of Australia's fastest-growing leaders in Electrical Services, Infrastructure, Data, and Project Management.With 17 years of industry expertise and branches across Australia and New Zealand, we're dedicated to delivering outstanding solutions that exceed our clients' expectations.What we do Our team specialises in commercial and...
-
Central Coast, Österreich Tideri Jobbörse VollzeiteDiscovery Service Delivery Manager Apply remote type Relativity Service Delivery locations Remote Australia time type Full time posted on Posted 5 Days Ago job requisition id 24-0411 Posting Type Remote, Hybrid Job Overview The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges...
-
Central Coast, Österreich Tideri Jobbörse VollzeitService Delivery Manager with EUC Background About the job: Service Delivery Manager with EUC Background Must Have Experience: Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support.High quality organizational, communication, and customer management skills.Ability to effectively multi-task and prioritize.High energy...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Partner Delivery Assurance Manager, Day 1 Delivery Excellence (D1D) Excellence Job ID: 2840763 | Amazon Australia Company Pty Ltd Amazon Web Services (AWS) is a highly reliable, scalable, low-cost cloud infrastructure platform that powers hundreds of thousands of organizations in 180+ countries around the world.AWS Professional Services (ProServe) is...
-
Service Delivery Coordinator
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract 2046 job security!Job hours 7.6hrs per day with flexible start & finish times Positive team environment with a focus on your ongoing learning and development Our Social Infrastructure and Citizen Services team has an opportunity for an exceptional...
-
Service Delivery Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitFantastic opportunity to enter the rapidly growing Data Centre industry. Tailored CDC Academy and hands-on training provided. Free Parking onsite for employees About us: Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT,...
-
Senior Manager Service Desks
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitFujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries.We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to...
-
It Service Delivery And Infrastructure Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitIT Service Delivery and Infrastructure Manager Job No: TDT2367 Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.Within this role, you will utilise your deep technical expertise combined with service desk management...
-
Technical Delivery Specialist
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitLocation options – Canberra, Sydney (Penrith), Melbourne (Box Hill), Brisbane.Remote Desktop Application may be used, where required and only if approved by the Project Manager.Travel may be required on an ad hoc basis to attend associated workshops and meetings.Skills Description The Technical Delivery Specialist works with Program Managers and Release...
-
It Service Delivery And Infrastructure Manager
vor 1 Monat
Central Coast, Österreich The Disability Trust VollzeitIT Service Delivery and Infrastructure ManagerJob No: TDT2367Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.Within this role, you will utilise your deep technical expertise combined with service desk management...
-
Technical Delivery Specialist
vor 3 Monaten
Central Coast, Österreich Kirra Services VollzeitLocation options – Canberra, Sydney (Penrith), Melbourne (Box Hill), Brisbane.Remote Desktop Application may be used, where required and only if approved by the Project Manager.Travel may be required on an ad hoc basis to attend associated workshops and meetings.Skills DescriptionThe Technical Delivery Specialist works with Program Managers and Release...
-
Project Manager | Network Services Delivery
vor 4 Wochen
Central Coast, Österreich Buscojobs VollzeitSydney, AUJoin our Network Services Delivery team within the Cyber Security Technology division.We are focused on Cloud Network Security, Performance and Availability projects and work with technical and business stakeholders to implement new and enhance existing Cloud Network technology.At Macquarie, our advantage is bringing together diverse people and...
-
Buscojobs | Executive Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitThe Executive Manager oversees all service delivery teams and will ensure contractual performance (service delivery and financial), licensing/accreditation compliance, continuous improvement, human resources management and growth of our business through strategic partnerships and innovation.Key Responsibilities: Develop, monitor and report on an Operational...
-
Service Delivery Manager
vor 2 Wochen
Central Coast, Österreich Amazon VollzeitJob ID: 2845915 | Amazon Australia Services, Inc - C99At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity.Fixing connectivity in the home is, however, just the start.We're working on the building blocks of the small...
