Buscojobs | Client Services Manager
Vor 6 Tagen
Position Purpose
Reporting to the State Manager, the Client Services Manager (CSM) will be responsible for client services of each client/project within their portfolio.
The CSM maintains existing business to ensure service delivery and operational security are delivered without delay or compromise.
The CSM will help Certis clients to better understand the full potential of Certis services/products and act as a liaison between the client and the Certis customer service experience.
The CSM is also responsible for collaborating with different Certis divisions/departments to improve customer service delivery programs and enhance customer satisfaction.
Key Responsibilities
Attend all client monthly meetings.
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
Create and encourage a proactive, responsive, and productive work culture that delivers excellence in customer service.
Develop and maintain site operational procedures (SOPs) in accordance with the company's policy in this area as well as facilitating CSDS to all their sites/projects.
Develop and maintain strong business relationships with Certis clients and their representatives and demonstrate a collaborative interest in the promotion of their business.
Develop and motivate site managers and supervisors to further their ability to provide superior operational and management service to both the client and the organization.
Effectively handle complaints from clients, ensuring all issues are analyzed, resolved, and recorded to a mutually satisfactory outcome.
Enhance team performance by suggesting process improvements that lead to the resolution of team issues.
Qualifications
Mandatory
Drivers Licence NSW Security Licence, or ability to obtain Desirable
Certificate IV in Frontline Management Certificate III in Security Operations Experience
Proven experience as a Team Leader in Security Operations or equivalent position.
Minimum of 5+ years' experience in Security Operations.
Excellent organizational and leadership abilities.
Skills
Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Operational decision making - Relating and comparing data on operational (i.e., day-to-day) effectiveness from different sources; establishing goals and requirements that reflect organizational objectives and values, including the importance of continuous improvement; securing relevant information and identifying key issues, relationships, and cause-effect from a base of information; committing to an action after developing alternatives based on logical assumptions and factual information taking into consideration resources, constraints, and organizational values.
Safety awareness - Being aware of conditions that affect employee safety.
Team development - Using appropriate methods and interpersonal styles to develop, motivate, and guide a team toward successful completion of a program/project; modifying behavior according to tasks, situations, and team members involved.
Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Benefits & Culture
Friendly and inclusive environment Growth and development are supported and promoted A discount program where employees and their family members can save at over 400 retailers Australia wide A well-being program that provides advice about mental, physical, and financial well-being An Employee Assistance Program (EAP) that is available to employees and their families Cultural diversity is valued and supported Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement
Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security.
We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.
#J-18808-Ljbffr
-
Buscojobs | Client Services Support
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitAusbil Investment Management, based in Sydney, is one of Australia's leading specialist Australian and global investment managers.Established in 1997, we are a strategic partnership between members of the investment / management team of Ausbil and New York Life Investment Management.Our clients include industry superannuation funds, investment platforms,...
-
Buscojobs | Arcare Aged Care | Client Service Manager
vor 13 Stunden
Central Coast, Österreich Buscojobs VollzeitLocations : Arcare Templestowe & Arcare ReservoirAbout ArcareAs one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.Backed by a dedicated team of over 7000...
-
Client Services Manager
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitPosition PurposeReporting to the State Manager, the Client Services Manager (CSM) will be responsible for client services of each client/project within their portfolio.The CSM maintains existing business to ensure service delivery and operational security are delivered without delay or compromise.The CSM will help Certis clients to better understand the full...
-
Buscojobs | Client Service Team Leader
vor 13 Stunden
Central Coast, Österreich Buscojobs VollzeitHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions.At HUB24, we know the smartest investments start with our people.We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work.Rather than getting bogged down in bureaucracy and red...
-
Buscojobs | Pia Client Service Associate
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitPIA Client Service AssociateApply remote type : On SiteLocation : Kingston, OntarioTime Type : Full timePosted on : Posted 2 Days AgoTime left to apply : End Date : January 6, 2025 (15 days left to apply)Job Requisition ID : R_1378565Work Location : Kingston, Ontario, CanadaHours : 37.5Line of Business : TD WealthPay Details : $51,400 - $72,600 CAD.This role...
-
Business Services Accountant/ Client Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitClient Manager – Suburban North Shore Firm - Equity PathwayAre you ready to take your accounting career to the next level?Join a boutique-style office backed by a nationally recognised 12-partner firm, offering the best of both worlds — a close-knit, supportive culture combined with the resources and stability of a larger network.Located on Sydney's...
-
Buscojobs | Client Service Manager
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout Us Airswift is the leading workforce solutions provider to the STEM industries.For over 40 years, Airswift has been transforming lives through the provision of international workforce solutions to STEM industries.Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...
-
Buscojobs | Buscojobs | Client Advisor
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitClient Advisor – Marsh Commercial – Penrith (Hybrid)Marsh Commercial is one of the UK's leading commercial insurance brokers, serving a diverse community of clients with insurance, risk management, and employee health and benefits advice and solutions.Marsh Commercial is a member of the wider Marsh Group, which has offices in more than 130 countries,...
-
Central Coast, Österreich Buscojobs VollzeitAbout Global Client GroupThe Global Client Group (GCG) covers Distribution, Consultant Relations, Relationship Management, Global Client Services, and Learning & Development, and aims to deliver a 'One Nuveen' experience to our global client base.The GCG is focused on establishing new relationships within the Institutional and Wealth channels while deepening...
-
Buscojobs | Buscojobs | Client Advisor
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitClient Advisor – Marsh Commercial – Penrith (Hybrid) Marsh Commercial is one of the UK's leading commercial insurance brokers, serving a diverse community of clients with insurance, risk management, and employee health and benefits advice and solutions.Marsh Commercial is a member of the wider Marsh Group, which has offices in more than 130 countries,...
-
Client Services Assistant
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitBowral, Southern Highlands & Tablelands NSWPosition : Client Services Assistant (Administration & Office Support)Employment Type : Full timeOur client is the leading asset reunification business, their mission is to reconnect people with Shares, Dividends and other monetary assets they have either lost track of or didn't know they owned.The Client Services...
-
Client Service Manager
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitEvery ISS employee, or "placemaker," is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment.ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the Role : We are looking to recruit a full-time experienced Client Service Manager to join our team to cover the Southwest Sydney Area managing multiple government sites.You will be responsible for managing day-to-day operational needs for your area and clients by ensuring the team is delivering the most effective cleaning services.You will...
-
Central Coast, Österreich Buscojobs VollzeitLocation: Cremorne, 18 / 64 Balmain StreetThe Client Development Manager serves as the primary business contact for clients and is responsible for account management, client happiness, and financial targets within the sales team.This role is encouraged to consistently provide excellent customer service to our external clients' accounts, as well as represent...
-
Central Coast, Österreich Buscojobs VollzeitYou are applying for the position of Client Services Administration Officer with Dementia Australia.Please fill in your details below to submit an application for this position.Location : Winnellie - Terminal One BuildingClose date : Mon, 20 Jan 2025 at 11 : 59pmWork at Dementia Australia and be part of a passionate team committed to making a difference.We...
-
Community Care Manager
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitWith experience in the Community Care sector, you've previously held similar positions, and you are passionate about providing quality care and services to older people and people with a disability.As a leader in the community care space, you understand the significance of coordinating and delivering high-quality services that promote client...
-
Buscojobs | Client Services Manager
Vor 6 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitPosition Purpose Reporting to the State Manager, the Client Services Manager (CSM) will be responsible for client services of each client / project within their portfolio.The CSM maintains existing business in the manner to which they ensure service delivery and operational security are delivered without delay and or compromise.The CSM will help Certis...
-
Bentley Recruitment | Client Manager/Manager Tax
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout Us: This firm has over 30 years being dedicated to helping clients grow and protect their wealth.Founded by experts with a passion for property and business, they offer specialised services for property investors, small to medium-sized enterprises (SMEs), and high-net-worth individuals.They provide tailored solutions in tax, business advisory, and...
-
Client Services Administrator
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout Us :At LHP Partners Chartered Accountants, we pride ourselves on delivering exceptional accounting and advisory services to our clients.Our culture is built on collaboration, innovation, and a commitment to excellence.Join a team where your contributions are valued, and your professional development is supported.About You :Certificate III or IV in...
-
Client Services Officer
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitAgency : Department of Corporate and Digital DevelopmentWork unit : Accounts ReceivableJob title : Client Services OfficerDesignation : Administrative Officer 3Job type : Full timeDuration : OngoingSalary : $66,773 - $71,746Location : Alice SpringsPosition number : 20209 RTF 313590Closing : 13 / 01 / 2025Contact officer : Shannon Letheby, Manager Accounts...
