Av/Vc Support Specialist
vor 4 Wochen
About the Opportunity
Due to continued growth, an exciting opportunity has been created to join Programmed as an AV/VC Support Specialist, working within our Electrical Technologies team.
This role provides essential customer support to a newly acquired contract with a Tier 1 client. As the first point of contact for client issues, you will be responsible for proactively diagnosing and resolving technical problems, managing service requests, and ensuring all client AV/VC systems are optimized and well-documented.
Based at our modern Collins Street head office in Docklands, VIC, this permanent full-time role offers the opportunity to make a meaningful impact on the operations and services of a major financial institution, serving the everyday needs of businesses and individual banking customers across Australia.
Nature of the position: Permanent, Full-Time
Location: Melbourne
Reporting Line: National Service Manager
Benefits
Attractive salary package
Long term career potential
Paid parental leave and great discounts with selected retailers
An Employee Assistance Program, which incorporates a tailored wellbeing initiative
Key Responsibilities
Provide prompt and effective customer support via phone and email, ensuring a positive client experience
Conduct Level 1 & Level 2 triage for AV & VC issues
Manage service requests, incidents, and changes, applying problem-solving skills to maintain high-quality service standards
Maintain accurate data on client assets within internal systems and ensure up-to-date records
Regularly monitor AV system performance, applying software updates and maintenance tasks to maintain system reliability
Work closely with cross-functional teams to plan and execute AV/VC projects, enhancing service quality
Create and update documentation on processes and troubleshooting procedures
About You
Relevant technical certifications (Crestron, Cisco, Microsoft) are advantageous.
ITIL v3 or v4 Foundation desirable
5+ years' experience in customer service or technical support, ideally in a financial or corporate environment.
Knowledge of Service Now and hands on experience using MS Teams & Cisco Webex.
Hands-on experience with Cisco Control Hub, Crestron XIO, and Microsoft Pro Portal.
Ability to analyze system performance data and generate accurate, insightful reports for management.
Solid understanding of Service Level Agreements (SLAs) and their application in service delivery.
Excellent problem-solving skills and the ability to work well under pressure.
About Us
Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.
Our Electrical Technologies division is a multi-service provider specializing in the design, implementation, and maintenance of audio-visual and IT solutions for leading private and public sector clients, ensuring seamless workplace connectivity and communication.
We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.
Work With Us
Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.
Our Commitment
Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.
-
Av/Vc Support Specialist
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitAbout the Opportunity Due to continued growth, an exciting opportunity has been created to join Programmed as an AV/VC Support Specialist, working within our Electrical Technologies team.This role provides essential customer support to a newly acquired contract with a Tier 1 client.As the first point of contact for client issues, you will be responsible for...
-
AV/VC Support Specialist
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitAbout the Opportunity Due to continued growth, an exciting opportunity has been created to join Programmed as an AV/VC Support Specialist, working within our Electrical Technologies team. This role provides essential customer support to a newly acquired contract with a Tier 1 client. As the first point of contact for client issues, you will be responsible...
-
Event And Vc Support Technician
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitAbout the OpportunityDue to continued growth, an exciting opportunity has been created to join Programmed as an Event & VC Support Technician, working within our Electrical Technologies team.This role will support and maintain the Microsoft Teams room environment through active, in person monitoring and alerting/support tools. Team members will be required...
-
Event and VC Support Technician
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitAbout the Opportunity Due to continued growth, an exciting opportunity has been created to join Programmed as an Event & VC Support Technician, working within our Electrical Technologies team. This role will support and maintain the Microsoft Teams room environment through active, in person monitoring and alerting/support tools. Team members will be...
-
Technical & Av Systems Engineer
vor 1 Monat
Melbourne, Österreich Engineering Design & Consulting VollzeitICT / AV Engineer - Melbourne The Company:This industry leading consultancy prides itself on pushing the boundaries of design, sustainability, and innovation.With a global presence spanning Australia, the UK, and beyond, the company has grown from its roots in Australia to a dynamic team of nearly 350 professionals.They continue to expand across multiple...
-
Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Pizza Hut Hong Kong VollzeitPosition based at Melbourne (Bundoora) campusChampion a strong continuous improvement cultureAbout the positionThis role involves hands-on troubleshooting of complex technical issues, implementing innovative solutions, and ensuring effective service delivery. The position requires a blend of technical expertise, strong problem-solving abilities, and a...
-
Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Pizza Hut Hong Kong VollzeitPosition based at Melbourne (Bundoora) campusChampion a strong continuous improvement cultureAbout the positionThis role involves hands-on troubleshooting of complex technical issues, implementing innovative solutions, and ensuring effective service delivery.The position requires a blend of technical expertise, strong problem-solving abilities, and a...
-
Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitPosition based at Melbourne (Bundoora) campus Champion a strong continuous improvement culture About the positionThis role involves hands-on troubleshooting of complex technical issues, implementing innovative solutions, and ensuring effective service delivery.The position requires a blend of technical expertise, strong problem-solving abilities, and a...
-
Audio-Visual Senior Project Manager
vor 4 Wochen
Melbourne, Österreich Pro Av Solutions VollzeitFull timeAdd expected salary to your profile for insightsAll interested candidates are kindly requested to apply directly online via the link below:Apply HerePro AV Solutions is arguably the most experienced, well respected and awarded Audio-Visual Integration company in Australia with branch offices in NSW, ACT, QLD, VIC, SA and WA. We are a company that...
-
Audio-Visual Senior Project Manager
vor 4 Wochen
Melbourne, Österreich Pro Av Solutions VollzeitFull timeAdd expected salary to your profile for insightsAll interested candidates are kindly requested to apply directly online via the link below: Apply Here Pro AV Solutions is arguably the most experienced, well respected and awarded Audio-Visual Integration company in Australia with branch offices in NSW, ACT, QLD, VIC, SA and WA.We are a company that...
-
Av Theatre Technician
vor 1 Monat
Melbourne, Österreich Loyola College, Watsonia VollzeitHome Job Info Education Support Employee Role Description/Criteria Loyola College is a Catholic Co-Educational School in the Ignatian tradition with an enrolment of 1440 students.Applications are invited for the following fulltime & ongoing position: AV Theatre Technician Commencing January 2025 Position Description and Application Form are available to...
-
Education Sector Business Development Manager
vor 2 Wochen
Melbourne, Österreich Elb Pty VollzeitEDUCATION SECTOR Business Development Manager - AV IndustryThe CompanyFor over 38 years, ELB-Electroboard has been Australia's leading integrated solutions provider, specialising in visual collaboration, unified communications, and audio-visual products and services.During our journey, ELB-Electroboard has grown to become one of the largest and most...
-
Melbourne, Österreich Tideri Jobbörse VollzeitFull time Add expected salary to your profile for insights All interested candidates are kindly requested to apply directly online via the link below: Apply Here Pro AV Solutions is arguably the most experienced, well respected and awarded Audio-Visual Integration company in Australia with branch offices in NSW, ACT, QLD, VIC, SA and WA.We are a company that...
-
Melbourne, Österreich Amazon VollzeitVC Business Development Manager, AWS Startup Ecosystem teamJob ID: 2834114 | Amazon Web Services Australia Pty LtdAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts.The AWS Startup BD team works directly with many of the top startups and...
-
Melbourne, Österreich Buscojobs VollzeitEDUCATION SECTOR Business Development Manager - AV IndustryThe Company For over 38 years, ELB-Electroboard has been Australia's leading integrated solutions provider, specialising in visual collaboration, unified communications, and audio-visual products and services.During our journey, ELB-Electroboard has grown to become one of the largest and most...
-
Melbourne, Österreich Amazon VollzeitVC & Startup Business Development Manager, LATAM StartupsJob ID: 2855656 | Amazon Web Services Argentina S.R.L.Do you have a passion for cutting-edge startups? Are you a customer-obsessed, business-savvy networker with exceptional sales acumen, technical aptitude, and excitement for the cloud? Do you have the drive necessary to help establish Amazon Web...
-
Melbourne, Österreich Tideri Jobbörse VollzeitVC Business Development Manager, AWS Startup Ecosystem team Job ID: 2834114 | Amazon Web Services Australia Pty Ltd AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts.The AWS Startup BD team works directly with many of the top startups...
-
Av Crew Controller
vor 3 Monaten
Melbourne, Österreich Microhire Pty VollzeitEvent Management (Advertising, Arts & Media) Are you ready to embark on an exciting career in the Audio Visual industry?We are looking for a skilled and passionate individual to join our team as a Crew Controller.This is a full-time position.Microhire is one of Australia's leading Event Staging specialists, and we've been going strong for 30 years.We provide...
-
Audio Visual
vor 1 Monat
Melbourne, Österreich Miller Leith VollzeitThe Role Miller Leith are exclusively working with a well known training provider in the market and are looking for an Audio Visual troubleshooting expert to support their growing team.This role entails troubleshooting AV equipment, as well as some ICT and desktop support.Key Responsibilities: Install, configure, and test AV equipment for presentations,...
-
Ict | Av Officer
vor 1 Monat
Melbourne, Österreich Melbourne Archdiocese Catholic Schools Ltd. VollzeitSacré Coeur is unequivocally committed to fostering the dignity, self-esteem and integrity of the young people in our care and providing them with a safe, supportive and enriching environment.Our holistic education centres on the spiritual, physical, intellectual, emotional and social development of each of our students. Sacré Cœur is calling for...
