Event And Vc Support Technician
vor 4 Wochen
About the Opportunity
Due to continued growth, an exciting opportunity has been created to join Programmed as an Event & VC Support Technician, working within our Electrical Technologies team.
This role will support and maintain the Microsoft Teams room environment through active, in person monitoring and alerting/support tools. Team members will be required to help with incident and problem management in corporate offices as well as remote support for international teams through phone and email.
Based at our modern Collins Street head office in Docklands, VIC, this permanent full-time role offers the opportunity to make a meaningful impact on the operations and services of a major financial institution, serving the everyday needs of businesses and individual banking customers across Australia.
Nature of the position: Permanent, Full-Time
Location: Melbourne
Benefits
Attractive salary package
Long term career potential
Paid parental leave and great discounts with selected retailers
An Employee Assistance Program, which incorporates a tailored wellbeing initiative
Key Responsibilities
Support the installation, configuration & monitoring of all Microsoft Teams room projects into service
Support Microsoft Teams Live Events & Microsoft Town Halls for ANZ
Ability to troubleshoot Audio Visual and Video Conference hardware
Manage service requests, incidents, and changes, applying problem-solving skills to maintain high-quality service standards
Maintain accurate data on client assets within internal systems and ensure up-to-date records
Regularly monitor AV system performance, applying software updates and maintenance tasks to maintain system reliability
Work closely with cross-functional teams to plan and execute AV/VC projects, enhancing service quality
About You
Relevant technical certifications (Crestron, Cisco, Microsoft) are advantageous
Experienced in customer service or technical support, ideally in a corporate environment
Knowledge of Service Now and hands on experience using MS Teams & Cisco Webex
Excellent problem-solving skills and the ability to work well under pressure
Experience liaising & troubleshooting with client IT & Network teams (desired but not essential)
Experience managing Microsoft Teams Rooms on Android (desired but not essential)
Experience with room acoustics and DSP implementation (desired but not essential)
About Us
Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.
Our Electrical Technologies division is a multi-service provider specializing in the design, implementation, and maintenance of audio-visual and IT solutions for leading private and public sector clients, ensuring seamless workplace connectivity and communication.
We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.
Work With Us
Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.
Our Commitment
Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.
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