Manager, Customer Advocacy
vor 1 Monat
Permanent role Sydney, Melbourne, Brisbane, Adelaide Hybrid working model 52024 – Manager, Customer Advocacy How will I help?
This role will support the execution of customer and broker events that will improve customer satisfaction.
In addition the Manager, Customer Advocacy will be required to elevate and develop customer activity whilst creatively translating our Commercial customer value propositions.
Key Accountabilities: Supporting the Senior Manager, Customer Advocacy Co-ordinate the delivery of insights, reports, collateral and content for Commercial Banking customers Collaborate with stakeholders across the business on events, sponsorships and reporting from initial concept to delivery Execute and track outcomes of local marketing activities and events, ensuring they are positioned appropriately and managed effectively Deliver a great banker and customer experience while staying within budget Develop innovative, strategic ideas for Commercial Bank event themes, topics, and client-centric needs What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
The successful candidate will have: Background or degree in marketing, communications, event management or financial services preferred Proficiency in Adobe or similar products Experience with an agency preferred Passion about creating amazing and unique customer experiences Willingness to travel within Australia for events.
What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******
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