Key Account Leader
vor 3 Wochen
Account & Relationship Management (Sales)
Full time
Are you a dynamic leader with a passion for driving exceptional customer experiences and building high-performing teams?
Do you thrive on solving challenges, leading from the front, and managing key relationships?
If you're ready to take on a pivotal role in shaping the future of a growing organisation, we'd love to hear from you.
Signcraft is seeking expressions of interest for a Key Account Leader position, which will open in early 2025.
This is a unique opportunity to lead a talented team, oversee key accounts, and drive customer engagement initiatives that align with our strategic vision.
About YouYou're a skilled leader with a knack for coaching and developing teams, inspiring them to deliver their best work.
You thrive in a fast-paced environment, balancing operational excellence with a focus on strategic objectives.
You're the go-to person for solving complex challenges and excel at building meaningful relationships with your team and customers.
As a leader with a passion for driving excellence, you…
excel at resolving escalated issues, maintaining customer trust, and delivering outstanding outcomes.build and nurture high-performing teams, encouraging collaboration, growth, and accountability.align team objectives with broader company goals, ensuring seamless execution and measurable results.understand what it takes to create exceptional customer experiences and have a proven ability to build long-term, trusted partnerships.You're adept at managing workloads, tracking performance metrics, and providing data-driven insights to inform decisions.Responsibilities and OutcomesAs the Key Account Leader, you will:
Coach and develop the Key Account Team to achieve their full potential.Manage relationships and performance for key accounts handled by the team and Project Managers, ensuring exceptional service delivery.Act as the primary contact for resolving complex customer issues, maintaining trust and satisfaction.Allocate workload effectively, manage key account tender submissions, and oversee the seamless delivery of proposals and projects.Work with the Senior Leadership Team to implement customer engagement strategies and align with company-wide initiatives.Drive revenue growth through upselling, cross-selling, and identifying vertical integration opportunities.Monitor and report on team and account performance, including key metrics like revenue and profitability, providing insights and recommendations to the Senior Leadership Team.Be a trusted partner to high-value clients, cultivating long-term relationships and enhancing customer loyalty.To excel in this role, you will need:
5+ years of proven experience leading account management teams in a B2B environment, ideally within signage, manufacturing, or a related industry.Strong leadership and team development skills, with the ability to inspire and motivate others.A proactive approach to addressing complex challenges and resolving escalated issues.Demonstrated ability to manage multiple priorities, allocate resources effectively, and oversee large-scale accounts.Experience tracking, analysing, and reporting on revenue performance and account profitability.A deep understanding of customer engagement strategies and a commitment to delivering exceptional service.Strong interpersonal and communication abilities, with the capacity to engage effectively with clients and executive stakeholders.Why Choose Signcraft?At Signcraft, we're shaping the future of the signage industry with a commitment to innovation, excellence, and customer success.
As the Key Account Leader, you'll play a pivotal role in this journey, leading a talented team and driving critical relationships that will define our success.
We are committed to creating a workplace that encourages support, development, and the achievement of high standards.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Talented people from all backgrounds, with varied abilities and identities are encouraged to apply for our vacancies.
Ready to lead and inspire? Submit your expression of interest today through a CV and cover letter that addresses the role responsibilities & criteria.
If you're successfully shortlisted, we will let you know & you will be the first to hear when this exciting role officially opens in early 2025.
Join Signcraft and help us build a brighter future for our customers and our team.
Due to the high volume of applications and enquiries, we can only respond to shortlisted candidates.
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