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Cluster Manager

vor 2 Monaten


Sydney, Österreich Tideri Jobbörse Vollzeit

About the RoleWe are seeking an experienced Cluster Manager to lead our Northern Sydney region.
As a key member of our team, you will be responsible for managing the overall performance of our stores in the region, driving sales, and engaging our team to deliver outstanding customer service.
Key ResponsibilitiesOversee the performance of 8 stores, providing guidance and support to Store Managers and staff.Develop and implement tactical plans to drive sales and improve customer experience.Lead a culture of continuous improvement and innovation, recommending strategies to improve performance across sales, staff, stock, and systems.Manage performance through goal setting and KPI targets, ensuring staff are aware, supported, and trained to deliver on team budgets and KPIs.Nurture the growth and development of direct reports, creating a talent pipeline within our retail network.Prepare monthly rosters costed to achieve store budgets.Manage escalated store or customer complaints, ensuring they are dealt with promptly and professionally.Assist with recruitment and employee onboarding.RequirementsPrevious Cluster Management experience in the retail space.Proven track record of delivering results, driving sales, and engaging teams.Expert knowledge of KPIs and performance management.Ability to analyse data, act efficiently, and make calculated business decisions.Interest in thinking 'outside the box' to improve and maintain a cutting-edge knowledge of our market.Passion for customers and ability to organise and engage in internal and external events.Good active listening skills, providing an inclusive and supportive environment for the team and peers.Ability to think on your feet and move with a sense of urgency.Availability to work a rotating Monday-Friday and Tuesday-Saturday roster.What We OfferGenerous discounts for you and your family across Brand Collective's entire stable of brands.Training and development opportunities to help you grow and succeed in your role.Exclusive benefits platform, providing access to generous savings from leading retailers.BC Wellness Hub, offering monthly wellbeing webinars, individual coaching, and an Employee Assistance Program.We value diversity and inclusion in all forms, and hire based on capability and performance.
If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter.