Aktuelle Jobs im Zusammenhang mit Service Desk Manager - Brisbane - Steadfast Solutions
-
Help Desk Manager
vor 2 Monaten
Brisbane, Österreich Compass Group Pty Limited VollzeitDelta Facilities Management delivers asset management, maintenance and construction services. Due to unprecedented growth on our QCH Project in South Brisbane, we are looking for an experienced Help Desk Manager.Responsible for the efficient delivery of Help desk and client interface services, the role will include the requirement to develop and manage help...
-
Help Desk Manager
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitDelta Facilities Management delivers asset management, maintenance and construction services.Due to unprecedented growth on our QCH Project in South Brisbane, we are looking for an experienced Help Desk Manager.Responsible for the efficient delivery of Help desk and client interface services, the role will include the requirement to develop and manage help...
-
Ict Service Desk Technician
vor 14 Stunden
Brisbane, Österreich CPL - Choice, Passion, Life VollzeitICT Service Desk Technician Work for an organisation that shares your values.Passionate about IT and ensuring exceptional service delivery?Flexible working options available!CPL is a leading provider of disability support services in Queensland and Northern New South Wales.We're on a mission to empower people with disabilities and older Australians to live...
-
Service Desk Analyst
vor 2 Monaten
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
-
Service Desk Analyst
vor 2 Monaten
Brisbane, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: December 4, 2024 (25 days left to apply) job requisition id JR139499 Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Level 2 Service Desk Technician
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitAbout Our Client Our client is a well regarded Government body in Brisbane's CBD.Due to an internal promotion, a vacancy has been created within their highly collaborative IT department.Our client are a values driven organisation who place a high value on development, respect, integrity and teamwork. Job Description The role will involve the following;...
-
Front Desk Customer Service Representative
vor 1 Monat
Brisbane, Österreich East Coast Bullbars VollzeitFront Desk Customer Service Representative - ManufacturingLocation: ECB - Clontarf, Brisbane.About Us:EastCoast Bullbars is a part of the AutoPacific Group, a market leader in highly engineered vehicle accessories and towing solutions across Australia, New Zealand, and the Asia Pacific Region. We are committed to innovation and excellence, constantly...
-
Level 2 Service Desk Technician
vor 3 Monaten
Brisbane, Österreich Michael Page Australia VollzeitAbout Our Client Our client is a well regarded Government body in Brisbane's CBD. Due to an internal promotion, a vacancy has been created within their highly collaborative IT department. Our client are a values driven organisation who place a high value on development, respect, integrity and teamwork. Job Description The role will involve the following;...
-
Help Desk Operators
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitDelta Facilities Management delivers asset management, maintenance and construction services.Due to unprecedented growth on our QLD Children's Hospital Project in South Brisbane, we are looking for experienced Help Desk Operators.Responsible for the efficient delivery of Help desk and client interface services.The role will be required to follow processes...
-
It Service Desk Analyst
vor 2 Monaten
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
It Service Desk Analyst
vor 2 Monaten
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
It Service Desk Analyst
vor 2 Monaten
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'RourkeLaing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner. The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
Help Desk Operators
vor 2 Monaten
Brisbane, Österreich Compass Group Pty Limited VollzeitDelta Facilities Management delivers asset management, maintenance and construction services. Due to unprecedented growth on our QLD Children's Hospital Project in South Brisbane, we are looking for experienced Help Desk Operators.Responsible for the efficient delivery of Help desk and client interface services. The role will be required to follow processes...
-
Front Desk Agent
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our...
-
Service Desk Controller
vor 1 Woche
Brisbane, Österreich Cubic - Global VollzeitBusiness Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...
-
Service Desk Controller
vor 1 Woche
Brisbane, Österreich Cubic - Global VollzeitBusiness Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.Led by our...
-
Service Desk Controller
vor 1 Woche
Brisbane, Österreich Cubic - Global VollzeitBusiness Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.Led by our...
-
Brisbane, Österreich Tideri Jobbörse VollzeitJob no: 575124Work type: Full timeLocation: Corporate Services - QLD MetropolitanCategories: Information TechnologySenior Service Desk Analyst Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunity A great work culture and a friendly supportive team!Brisbane based role...
-
Front Desk Agent
vor 2 Monaten
Brisbane, Österreich Accor Hotels VollzeitCompany DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our...
-
Cartel Concierge
Vor 3 Tagen
Brisbane, Österreich Fitness Cartel VollzeitCartel Concierge / Front Desk Customer Service - OxleyAt Fitness Cartel Australia, we're more than a gym – we're an exciting and fast-growing brand with plans to expand from 13 to 60+ clubs by 2029.Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafes, creche, and saunas, creating a feel-good environment that...
Service Desk Manager
vor 2 Monaten
Management (Information & Communication Technology) Full time Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.
Are you ready to lead a dynamic team in a fast-paced MSP environment?
We are seeking a passionate Service Desk Manager to work on a permanent full-time basis.
As a pivotal leader, you will bring your expertise in service desk management to drive exceptional customer service and operational efficiency.
This is an excellent opportunity for you to join a dynamic and forward-thinking company that offers ongoing professional growth and development in the ever-evolving field of networking, security and IT infrastructure.
The successful candidate will have a strong technical background and be looking to pass on their knowledge and experience to the support team to drive development and great customer experience.
Key responsibilities: Leadership and Team Management: Lead, mentor, and develop a team of IT service desk technicians.Conduct regular team meetings and provide feedback.Manage training and development plans for team.Operational Management: Oversee day-to-day operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests.Manage inbound support and monitoring queues, perform initial triage and direct the team in an effective manner.Monitor key performance indicators (KPIs) and service levels to ensure compliance with SLAs.Incident and Problem Management: Act as the escalation point for complex or high-priority incidents.Collaborate with other IT teams to resolve recurring issues and minimise downtime.Lead post-incident reviews and root cause analysis to prevent future incidents.Manage escalation processes to engineering teams to meet SLAs.Identify trends and implement measures to improve network stability.Process Improvement: Identify opportunities for process improvements and implement best practices.Stay updated with industry trends and integrate new technologies and methodologies where appropriate.Customer Service: Ensure a high level of customer satisfaction by managing the user experience throughout the service request lifecycle.Collect and analyse user feedback to improve service delivery in conjunction with the Quality Manager.Communicate effectively with users, keeping them informed of progress and providing timely updates.Reporting and Documentation: Prepare regular reports on service desk performance, including metrics, trends, and user satisfaction.Maintain accurate records of all incidents, service requests, and changes.Develop and maintain a knowledge base for both users and the service desk team.Strategic Planning: Contribute to the development of the IT strategy and align the service desk with business objectives.Plan for future capacity, including the scalability of the service desk to meet growing demands.Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
A Master's degree is a plus.
Experience: 5+ years of experience in IT Support, with at least 2 years in a supervisory or managerial role.Skills: Provide support and mentorship to technicians.Able to explain technical concepts in a user-friendly manner.High level of customer service delivery.Strong critical thinking skills are a must.Culture: We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration, a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities.
We aim to give our employees an opportunity to grow and develop their careers.
Hours: This is a full-time position.
Before applying please ensure: You must be either an Australian Permanent Resident or Citizen to apply for this role.Successful candidates will be required to undergo a police check and are required to have a clean criminal history. #J-18808-Ljbffr
