Technical Support Lead
vor 5 Stunden
Description Competitive base salary plus super plus bonusNSW - North shore location or Melbourne CBDHybrid working environmentCareer path into team leadershipCompany paid certificationsThe Role Due to expansion and growth, we are looking to add to our Service Desk team.
This is a perfect opportunity for a Senior Service Desk Engineer looking to transition into a Team Lead role.
As Technical Support Lead you will be a technical expert providing L1 Support and exceptional customer service.
You will be the first point of contact for your team and lead by example.
In your capacity of Technical Support Lead you will act as a mentor and provide training and development to the Interns, Associates and Junior L1 Engineers in your team.
On a day-to-day basis you will be involved in :
Support ExcellenceEnsure customer Service Level Agreements (SLA) are met.Proactively communicate with clients and stakeholders within appropriate timeframes.Assist the team in completing technical work, resolving incidents and reducing backlogs.Focus on first-call resolution and ensure ticket hygiene is being maintained.Ensure the team is following Incident Management and Problem Management processes.Actively take ownership for complex tickets ensuring commercial awareness is applied.Quality AssuranceReview of team timesheets weekly ensuring billable targets are met.Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.Maintain positive client feedback (CSAT).Identify risks and communicate clearly the impacts to relevant stakeholders.Technical LeadershipProvide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.Support the business goals and contribute towards team harmony.Foster trust with the team and build positive working relationships.Display a caring attitude that adheres to our values.Ensure processes and procedures are being followed by the team.About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.
The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes.
With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.
Requirements Minimum 2-3 years' IT Help Desk experience ideally in an MSP / Cloud provider environmentBachelor degree in IT or similarTechnical Experience working with :Microsoft 365, User management including security and email supportNetworking, server and VPNDesktop apps and Microsoft suitePC hardware; network printers and other devicesITSM Tools; process and technical mindsetBenefits A great company culture is very important to The Missing Link.
Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels :
Supportive, collaborative and respectful environmentTraining / mentoring programsRegular fun social eventsDiverse range of employee benefits including paid volunteer daysCompetitive salary package including bonusFree breakfast, soft drinks / juices and monthly lunches #J-18808-Ljbffr
-
Technical Support Team Lead
vor 4 Stunden
Melbourne, Österreich School of Education, La Trobe University VollzeitFull time Continuing position Based at our Melbourne (Bundoora) campus About the position As the Technical Support Team Lead , you'll report to the Manager, Workplace Technology and lead a dynamic team of specialists who: Lead and be an active member of a great team of people that deliver outstanding desktop and audiovisual (AV) support.Drive a culture of...
-
Lead, Technical Support
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOccupation: IT and TelecommunicationsReference: 6273Suburban Rail Loop (SRL) is an integrated transport infrastructure and precincts planning project that will deliver a 90km rail line linking every major train service from the Frankston Line to the Werribee Line via Melbourne Airport. Suburban Rail Loop Authority (SRLA) is the statutory body established to...
-
Lead, Technical Support
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOccupation: IT and TelecommunicationsReference: 6273Suburban Rail Loop (SRL) is an integrated transport infrastructure and precincts planning project that will deliver a 90km rail line linking every major train service from the Frankston Line to the Werribee Line via Melbourne Airport, as well as investment in the suburbs, better connecting Victorians to...
-
Nice | Lead Technical Support Engineer
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Lead Technical Support Engineer is a senior member of the Technical...
-
Technical Support Escalations Lead
vor 2 Monaten
Melbourne, Österreich Motorola Solutions VollzeitTechnical Support Escalations Lead Apply Locations: NSW Offsite, Australia Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R50591 Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.Because people...
-
Aged Care Clinical Lead
vor 11 Minuten
Melbourne, Österreich Lead Group VollzeitAged Care Clinical Lead - New South Wales - Lead GroupWe are seeking a highly experienced Clinical Leader to join our team in a beautiful NFP Residential Aged Care Facility located in the picturesque Hunter New England region of NSW.This is an exceptional opportunity to work with a reputable, small/medium sized facility that provides a supportive...
-
Technical Lead
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitNature Advisory is an employee-owned ecological consultancy, providing flora and fauna assessments for projects such as residential development and renewable energy projects.With the rapid growth of our organisation, we are seeking a skilled Geospatial Analyst to join us as the technical lead for our GIS team.The GIS team currently comprises four GIS...
-
Technical Lead
vor 2 Monaten
Melbourne, Österreich Nature Advisory VollzeitNature Advisory is an employee-owned ecological consultancy, providing flora and fauna assessments for projects such as residential development and renewable energy projects.With the rapid growth of our organisation, we are seeking a skilled Geospatial Analyst to join us as the technical lead for our GIS team.The GIS team currently comprises four GIS...
-
Technical Lead
Vor 2 Tagen
Melbourne, Österreich Just Digital People VollzeitJust Digital People are stoked to be partnering once again with one of Australia's leading product companies, on the lookout for a Technical Lead.The type of individual they are looking for is someone who is a technologist at heart and can make an impact in an opportunity-rich role.If you like leading through driving change, solving large problems, and being...
-
Technical Lead
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitInternational tourism and transport company ASX200 listed with 12000+ employees globally Access to a range of Employee Benefits About the Role Are you a forward-thinking Technical Lead eager to drive technological advancements?Join Kelsian Group Limited and become a vital part of our innovative Group Information Technology department. If you're ready to...
-
Technical Lead
Vor 7 Tagen
Melbourne, Österreich Peoplebank VollzeitThis is a Technical Lead role with one of the leading companies in AU right now 🔥 -- Peoplebank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Peoplebank 🧐🧐Join a leading not-for-profit sports organisation and play a key role in shaping the future of digital...
-
Technical Lead
vor 3 Wochen
Melbourne, Österreich Paxus - Technology + Digital Talent VollzeitOur client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower customers and reduce cost-to-serve.Technical Leads form part of the software leadership team that...
-
Technical Lead
vor 1 Stunde
Melbourne, Österreich Paxus VollzeitDirect message the job poster from PaxusSenior IT Recruitment Consultant @ Paxus | Technical RecruitingOur client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower...
-
Technical Lead
Vor 6 Tagen
Melbourne, Österreich Paxus VollzeitDirect message the job poster from PaxusSenior IT Recruitment Consultant @ Paxus | Technical RecruitingOur client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower...
-
Technical Lead
vor 2 Wochen
Melbourne, Österreich Peoplebank VollzeitThis is a Technical Lead role with one of the leading companies in AU right now 🔥 -- Peoplebank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Peoplebank 🧐🧐**Key Responsibilities:** • Lead, build, and grow a high-performing engineering team focused on...
-
Technical Lead
vor 3 Wochen
Melbourne, Österreich Pyramid Global Technologies VollzeitJob Description of Technical Lead in Sydney/Melbourne/Brisbane:Must have minimum 9 years of experienceWorked as Technical Lead in area of Data Warehousing/Business Intelligence for 3+ yearsMust have experience working as DWH modelling, developer, or analyst for 8+ yearsAWS Redshift, Netezza working knowledge, and Data Modelling is a MUSTMust have led a team...
-
Salesforce Technical Lead
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitAbout the RoleWe are seeking an experienced and dynamic Salesforce Tech Lead to lead one of our engineering squads.This role is perfect for a hands-on technology leader who thrives in an agile environment and enjoys collaborating across teams to deliver innovative solutions.We are moving to Salesforce and seeking someone to lead the platform.What You'll...
-
Technical Delivery Lead
vor 4 Wochen
Melbourne, Österreich Zone It Solutions VollzeitWe are looking for a Technical Delivery Lead to oversee the successful delivery of cyber security initiatives. This role requires a blend of technical expertise and project management skills to ensure that security solutions align with organizational goals.Responsibilities:Lead and manage the technical delivery of cyber security projects from inception to...
-
Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Oilandgas.Org.Uk VollzeitTechnical Support SpecialistABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not just...
-
Technical Test Lead
vor 1 Woche
Melbourne, Österreich Cloudmarc VollzeitDirect message the job poster from CloudMarcDirector of Quality Engineering at CloudMarcTechnical Test Lead – Salesforce | Playwright | Leadership RoleAbout Us:CloudMarc is a trusted partner in delivering transformative technology and quality assurance solutions for tier-1 clients worldwide.We pride ourselves on fostering a collaborative, forward-thinking...
