Technical Support Team Lead

vor 4 Stunden

Melbourne, Österreich School of Education, La Trobe University Vollzeit

Full time Continuing position Based at our Melbourne (Bundoora) campus About the position As the Technical Support Team Lead , you'll report to the Manager, Workplace Technology and lead a dynamic team of specialists who:  Lead and be an active member of a great team of people that deliver outstanding desktop and audiovisual (AV) support.
Drive a culture of continuous improvement culture.
Manage and maintain cutting-edge teaching room technology.
Provide extra capacity to the customer support team during peak periods.
You'll play a key role in driving operational excellence, fostering a customer-focused culture, and ensuring seamless technical support across the University.
Your Key Responsibilities   Innovate & Solve: Apply your expertise to address complex technical challenges, develop innovative solutions, and enhance service delivery.
Strategize & Plan: Design and implement strategies for technical support that align with University goals and policies.
Lead & Develop: Manage a talented team of technical specialists, driving performance, providing mentorship, and supporting career growth.
Collaborate & Advise: Work with diverse stakeholders, resolve conflicts, and deliver expert consultancy on desktop and AV support.
Improve Continuously: Monitor service performance, identify improvement opportunities, and implement meaningful changes.
What We're Looking For   We're seeking a passionate leader with:  Expertise: Strong experience in desktop and AV support, teaching room technology, and troubleshooting technical issues.
Leadership: Proven ability to manage and develop high-performing teams, with a focus on innovation and customer satisfaction.
Knowledge: Familiarity with ITIL frameworks, remote support tools, and best practices for technical service management.
Education & Experience: An undergraduate degree plus 4+ years of relevant experience, or equivalent knowledge and training.
Communication Skills: Excellent interpersonal skills to engage with stakeholders and provide clear technical guidance.
Your Attributes   Strategic vision to align services with University objectives.
A proactive, customer-focused mindset.
Analytical thinking to solve complex technical problems.
A commitment to collaboration, continuous improvement, and delivering exceptional results.
Please refer to the Position Description for other duties, skills and experience required for this position.
Welcome to Bundoora campus – Please click on the video link below:  https://f.io/KDo0ceng Benefits: 17% employer contributed superannuation On site child care facilities Flexible work arrangements Discounts for staff and their family members to study a range of La Trobe courses How to apply Closing date:  By 11:55pm Monday 27th January 2025 Position Enquiries:    Maria Micalizzi via email ****** Recruitment Enquiries:  ****** Position Description below:  PD-Technical Support Team Lead- HEO7.pdf Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents: Cover letter; An up to date resume Please scroll down to apply.
Aboriginal and Torres Strait Islander Applicants   We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce.
We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005.
If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement .

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