It Technical Specialist
vor 2 Monaten
IT Technical Specialist - Web and Digital Production Education (Organisation site)
Information and Technologies Branch - People, Information and Communication Services Division
The Department of Education is seeking a highly-motivated IT Technical Specialist to join our Web and Digital Production (WDP) team.
Your responsibilities will include testing, system and SharePoint Administration, and change management.
As part of the Web and Digital Production team, there will be opportunities for growth to expand your skills as we also provide web content services, web design, technical development, online course development, and digital media services.
We encourage innovation and creativity and believe in providing our team members with the resources they need to flourish in their roles.
If you are passionate about the digital world and thrive in a fast-paced and diverse environment, this is the perfect opportunity for you.
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.
This starts with recruitment and selection.
The methods of assessing suitability in the recruitment process may vary, including making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
Key Responsibilities:
Testing and quality assurance: Develop and execute test plans for SharePoint-related changes, ICT projects, and concurrent work packages, including system, integration, load, and performance testing; prepare documentation such as test cases, traceability matrices, summary reports, and defect registers.
Testing methodology implementation: Collaborate with management to establish and implement in-house testing methodologies and actively contribute to continuous improvement initiatives.
Change management: Prepare, create and manage change release requests and processes, as well as actioning change tasks to resolution.
SharePoint administration: Support and maintain SharePoint on-premises farms and SharePoint Online, including services such as search, managed metadata, web applications, and databases; administer users, permissions, and solution deployments using ITSM practices.
System management: Support the maintenance and decommissioning of websites, farms, servers, and network configurations within WDP.
Monitoring and troubleshooting: Review and support monitoring tools (e.g., Dynatrace, SCOM, Splunk), and offer guidance with troubleshooting SharePoint site and custom application issues with thorough incident resolution.
Assist the management team with delivering future web hosting platforms.
Documentation: Prepare and maintain key test documentation (e.g., test plans, weekly status reports), manage test estimates.
Collaboration: Work closely with designers, developers, web accessibility experts, and both technical and non-technical teams to develop web solutions that align with mandatory standards and guidelines; escalate risks and issues as necessary.
About You:
Experience administering SharePoint on-premises and SharePoint Online.
Experience with ServiceNow, including creating, managing, and submitting changes, universal requests, and incidents related to SharePoint farms and websites.
Experience with team job request queue management.
Experience in the utilization of dashboard reporting platforms, e.g., Google Analytics, Dynatrace, PowerBI, Splunk.
Undertake specific or ad hoc tasks as assigned by management.
Stay updated on new technologies, tools, and methodologies to enhance testing practices and digital production quality.
Actively foster a culture of innovation, continuous improvement, and performance management within the team.
Please view the Role Description for a full list of responsibilities.
Interested?
To Apply:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
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