It Support Specialist
vor 3 Monaten
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services.
It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 61,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories.
Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2022, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description Working in a cutting-edge, collaborative, and supportive environment Location based in Girraween As an IT Support Specialist at Eurofins, you'll provide technical support across Australia and New Zealand, primarily focusing on front-end systems such as desktops, laptops, and mobile devices.
While your main responsibilities will involve user support and troubleshooting, you'll also gain exposure to back-end systems and participate in various IT projects.
Key accountabilities include but are not limited to:
Customer Satisfaction: Ensure high levels of customer satisfaction through effective communication and problem-solving.
Build strong relationships with departments and end users to enhance IT service cooperation and understanding.
Technical Support: Apply your desktop troubleshooting skills to resolve technical issues efficiently.
Escalate problems when needed, while adhering to Service Level Agreements (SLAs) to ensure prompt responses.
Ticket Management: Prioritise and handle support tickets in the ticketing system.
Adhere to established procedures for resolving tickets and keep thorough documentation.
System Maintenance: Perform essential backup, maintenance, and asset management tasks to ensure IT system integrity and availability.
Contribute to adopting best practices to enhance IT operations.
Stakeholder Engagement: Develop and maintain effective working relationships with the businesses you support.
Foster engagement with IT services to address their needs and requirements.
Project Support: Provide critical technical support to project teams and contribute to the successful completion of IT projects.
Compliance: Adhere to Eurofins Group standards, security protocols, and policies.
Uphold the Eurofins code of ethics in all aspects of your role.
Qualifications Certificate IV, Bachelor's degree, or equivalent in a relevant IT field (e.g., IT Hardware, Systems Administration, Networking) preferred but not mandatory.
Prior experience in a Service Desk or Junior Admin role is an advantage.
About you Strong verbal and written English skills with excellent interpersonal and communication abilities.
Highly self-motivated with the ability to manage priorities and responsibilities independently.
In-depth knowledge of computer hardware components and troubleshooting.
Solid understanding of Microsoft end-user environments, mobile solutions, devices, and networking.
Eager to learn and adapt, with a proactive attitude towards acquiring new skills and knowledge.
Additional Information This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.
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