It Support

vor 2 Wochen

Central Coast, Österreich Talent Web Vollzeit

Title:- IT Support Specialist  Length:- 3 month contract, must be immediately available.
Has the possibility to go perm.
Location:- Sydney, must be present in the office 5 days a week.
Role Overview:  Service Desk Support: Handling support requests, addressing technical issues related to IT systems, software, and peripherals, and managing Service Desk tickets.
IT Systems Administration: Providing support in areas such as server monitoring, desktop support, and cybersecurity response.
Business Process Improvement: Assisting with system configurations, contributing to IT solutions for firm projects, and identifying ways to streamline IT operations.
Documentation & Training: Creating and maintaining user guides, training materials, and assisting with the delivery of user training.
Key Responsibilities: Service Desk & Desktop Support: Provide technical assistance to staff for IT systems, software, and devices.
Open, track, and close Service Desk tickets.
Maintain and update software and systems (SOE and other business applications).
Perform user account management (moves, adds, changes).
Work with vendors to resolve issues with supported software.
IT Administrative Support: Create user guides and training material for IT services.
Assist in the delivery of other business projects by providing IT support.
Respond to cyber threat detections and assist in maintaining cybersecurity best practices.
Business Process & Project Support: Help implement IT solutions for firm projects by assisting with system configurations and other technical tasks.
Additional Responsibilities (Opportunities for Growth): Advanced Troubleshooting: Handle more complex technical issues beyond typical support levels.
Reporting & Analytics: Assist with querying databases and generating reports.
Server Administration: Assist with server maintenance, patching, upgrades, and decommissioning.
Automation: Implement automation tools to simplify tasks and improve efficiency.
System Integration: Recommend and implement better ways to integrate new and existing systems.
Knowledge, Experience, & Skills Required: Experience: 2 to 5 years in an IT support or systems administration role.
Technical Knowledge: Working knowledge of Microsoft Active Directory, Exchange Online, Office 365, Microsoft 365.
Experience with Practice Management and Document Management systems is desirable.
Cybersecurity awareness and adherence to best practices.
Familiarity with using research tools like generative AI and the internet for troubleshooting.
Personal Traits: Strong problem-solving skills and a drive to improve and simplify systems.
Ability to work autonomously and in teams, and a client-focused, personable approach.
Understanding of business risks and a proactive attitude toward managing them.
Self-motivated and able to manage tasks independently while collaborating with others.
If you would like more information please contact Sarah Brown ******

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