Senior Customer Solutions Manager
vor 1 Monat
Job ID: 2714100 | Amazon Web Services Australia Pty Ltd Do you want to work with Australia's largest enterprises to enable their journey to the cloud?
In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers' cloud journey.
At Amazon Web Services we are leading the cloud revolution.
As a Senior Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners).
With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams.
You will evangelize AWS services and influence customers to adopt the right solution at the right time.
Key job responsibilities Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units.
Be the single threaded owner for Migrations and Strategic Initiatives.
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
Accelerate customer adoption through education and enablement.
Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working.
Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools.
Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey.
Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
About the team We are a collaborative team that treats stakeholders and teammates like customers, and aim to ensure everything we deliver provides the highest value for our customers.
We are responsible for building training, authoring best practice enablement content, and disseminating best practices at scale, that directly impact our customers' success as they operate their workloads on AWS.
BASIC QUALIFICATIONS 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change.
Demonstrated leadership through influence.
PREFERRED QUALIFICATIONS PMP certification, or SCRUM/Agile, SAFe certification.
Experience implementing cloud services including migrations and modernization projects or similar.
Knowledge of AWS Services and Solutions.
AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect - Professional.
Posted: September 12, 2024 (Updated about 11 hours ago) Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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