Support Specialist
Vor 2 Tagen
Support Specialist - Lab ITCandidatar-se locations Melbourne time type Tempo integral posted on Publicado ontem time left to apply Data de término: 8 de fevereiro de 2025 (Mais de 30 dias restantes para se candidatar) job requisition id 202412-132566Roche fosters diversity, equity and inclusion, representing the communities we serve.
When dealing with healthcare on a global scale, diversity is an essential ingredient to success.
We believe that inclusion is key to understanding people's varied healthcare needs.
Together, we embrace individuality and share a passion for exceptional care.
Join Roche, where every voice matters.The PositionA healthier future.
It's what drives us to innovate.
To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That's what makes us Roche.Join one of the world's largest diagnostics companies focused on advancing science to improve people's livesCustomer focussed role to ensure superior customer serviceMelbourne - Field based roleSupport Specialist – Lab IT is responsible for all Roche supplied customer IT solutions including direct Instrument interfacing, covering all business areas within Roche Diagnostics Australia.
Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.What you will be working on:Install, maintain and troubleshoot Roche IT solutions and Roche Instruments Operating software at Customer sites as requiredEngage with the customer during the sales process and bring the projects through planning, implementation, testing and into a live systemSupport the Service team in IT and service related issues remotely or at customer sitesDeliver software upgrades and be involved in site system design and implementationsProvide consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of IT products to ensure goals and objectives of Roche products are installed and Integrated via HL7 and ASTM with Hospital/Laboratory Information System (HIS/LIS), within prescribed timeframe and cost parametersProvide workflow consulting activities that include the documentation of existing layout and laboratory processes, and a proposal for the future using appropriate visualization and simulations tools e.g.
turnaround time (TAT) reports/simulations, laboratory layout, laboratory process mappingUnderstand and translate the features of all IT Solutions portfolio of products into customer oriented benefits communicationProvide product presentation, demonstration, and end-user training/workshopProvide second level IT support / troubleshooting assistance to Application Specialists, Field Service Engineers and customers for all Roche InstrumentationAs superior customer service is pivotal to the success of Roche, telephonic and online support is also supplied nationally via the National Support Centre/Integrated Communications Centre.Who you are:Relevant degree / diploma in Science / Laboratory Science / Telecommunications with special emphasis on Information Technology subjectsAt least 3 years experience working in related fields within the Medical Diagnostic IndustryExcellent communication skills, both written and verbalStrong customer empathy and interaction skillsProven track record in data connectivity, troubleshooting and resolutionTo be successful in this role, you should demonstrate:Analytical Systems expertise - Roche Automated Analytical Systems including Clinical Chemistry Systems, Immunodiagnostic systems, Haematology Systems, and Integration systems.Experience interfacing laboratory and hospital equipment to middleware or various LIS systemsStrong knowledge of IT infrastructure technology including servers, desktops, storage, networks, operating systems, platforms and configurationsThorough knowledge of the widely used ASTM/HL7 protocols, TCP/IP, networking and firewalls would be an advantageKnowledge and experience using JavaScript and SQLExperience in training personnelThis role is Melbourne – Field based and Full eligibility to live and work in Australia is required as visa and/or relocation support is not available for this role.At Roche Diagnostics Australia, we are proud of our recent gender pay gap results and remain committed to promoting an equitable and inclusive recruitment and people practices that empower our people to be the best version of themselves.We do not accept any unsolicited resumes or enquiries from recruitment agencies.
Roche has a dedicated in-house Talent Acquisition team.What we offerRoche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently.
Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.Roche encourages a high-performance culture where you are empowered and trusted to make decisions.
We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community.
We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.
Working together, we've become one of the world's leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.About Us
#J-18808-Ljbffr
-
Clinical Support Specialist
vor 3 Wochen
Melbourne, Österreich Safe Steps VollzeitJob Category: Community Services and Development, Voluntary, Charity & Social WorkSafe Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety...
-
Clinical Support Specialist
vor 2 Monaten
Melbourne, Österreich Safe Steps VollzeitJob Category: Community Services and Development, Voluntary, Charity & Social WorkSafe Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence.Services include information and referral, crisis response, specialist family violence risk assessment, safety...
-
Technical Support Tier 2 Specialist Iii
Vor 5 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitWhat To ExpectThe Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner.This position will ideally suit someone who is client-facing with an electrical or engineering background.This position requires a high...
-
Technical Support Tier 2 Specialist Iii
Vor 5 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitWhat To ExpectThe Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner.This position will ideally suit someone who is client-facing with an electrical or engineering background.This position requires a high...
-
Technical Support Tier 2 Specialist Iii
Vor 5 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitWhat To ExpectThe Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner.This position will ideally suit someone who is client-facing with an electrical or engineering background.This position requires a high...
-
Support Specialist
vor 2 Wochen
Melbourne, Österreich Magic Mondayz VollzeitTeamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka.We pride ourselves with hiring great teams to work on exciting game changing technology.Teamified currently has 200+ engineers, testers, product managers etc.working across 20+ partners.We focus on...
-
It Support Specialist
vor 1 Monat
Melbourne, Österreich Unisc Careers VollzeitSchool of Law and Society, Sunshine Coast Campus, Sippy DownsLevel 5, Step 1 $51.36 per hour, plus up to 11.5% employer superannuationMAIC/UniSC Road Safety Research CollaborationThe Opportunity Under the direction of the MAIC/UniSC Road Safety Research Collaboration Leader, the IT Support Specialist will be responsible for providing technical support to...
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of workCulture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of work Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
It Support Specialist
vor 3 Monaten
Melbourne, Österreich Werfenlife Sa. VollzeitUnder the direction of the Technical Support Manager, implement the software of clinical applications in laboratories and hospitals, train Sales Representatives, service specialists, field service engineers, as well as customer end-users, customer IT groups, and LIS/HIS vendors.Assists Sales representatives as needed in establishing correct IT requirements...
-
Melbourne, Österreich Mosaec VollzeitHeadquarters: San FranciscoURL: About Us:At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.We believe in smart, kind-hearted professionals who love to learn and grow.If you have a passion for helping others and a strong technical background, we want to hear from you!Responsibilities:In this role, you'll be...
-
Clinical Support Specialist
vor 1 Monat
Melbourne, Österreich Safe Steps VollzeitPsychology, Counselling & Social Work (Healthcare & Medical)Full timeSafe Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence.Services include information and referral, crisis response, specialist family violence risk assessment, safety planning,...
-
Product Support Specialist
vor 2 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of work Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Customer Support Specialist
vor 3 Monaten
Melbourne, Österreich PEXA VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at PEXA 🧐🧐**About The Role** As a Customer Support Specialist, you'll provide excellent first-line support via...
-
Procurement Specialist
vor 1 Monat
Melbourne, Österreich This Is An It Support Group VollzeitGovernment client seeks an experienced Procurement Specialist to provide expertise, advice and assistance relating to procurement activities including developing various sourcing strategies and supplier relationships.Procurement Specialist OpportunityApprox. $70-$80 per hour plus super dependent on experienceAssignment duration is up to 5 months. Early...
-
Broker Support Specialist
Vor 6 Tagen
Melbourne, Österreich Liberty Financial Pty Ltd VollzeitJob Category: Banking and Financial ServicesLiberty Network Services (LNS) is a wholly owned subsidiary of Liberty Group with over 200 Advisers nationally and growing.LNS is a challenger brand in the broker industry with a unique and highly competitive value proposition and the winner of numerous industry awards.LNS is now in its 12th year of operation and...
-
Procurement Specialist
vor 1 Monat
Melbourne, Österreich This Is An It Support Group VollzeitGovernment client seeks an experienced Procurement Specialist to provide expertise, advice and assistance relating to procurement activities including developing various sourcing strategies and supplier relationships.Procurement Specialist Opportunity Approx.$70-$80 per hour plus super dependent on experienceAssignment duration is up to 5 months.Early...
-
Sales Support Specialist
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitSales Support Specialist Your Responsibilities Provide direct support to internal / external customers Follow up the customer registration process from start to finish Follow up on the credit allocation process with all areas involved Provide commercial support during implementations together with customer owner Follow up on contracts Follow up on the...
-
Specialist Support Coordinator
vor 3 Stunden
Melbourne, Österreich Coability VollzeitSince our inception in 2017, CoAbility has been at the forefront of NDIS Support Coordination, championing a people-first approach to everything we do.With over 40 dedicated experts, we've crafted thousands of success stories for NDIS participants nationwide.Our team thrives on diversity, creativity, and the collective pursuit of excellence.We know our...
-
Family Support Specialist
vor 3 Stunden
Melbourne, Österreich Buscojobs VollzeitFamily Support Specialist Contract: Permanent Positions 39Hrs pw Schedule: Monday to Friday Salary: Starting at €36,950 Locations: Midlands (office base Tullamore) Benefits: Sick Pay Scheme Group VHI Scheme Minimum 23 days Annual Leave Defined Contribution Pension Scheme (after 6 months) Death In Service (from commencement of employment) Learning and...
