Ivr Developer

vor 1 Woche

Sydney, Österreich Finxl Vollzeit

Sydney based IVR Developer 12 Months Australian Citizen Only Join FinXL Professional Services as an IVR Developer Are you ready to shape the future of customer interactions? At FinXL Professional Services, we're seeking an innovative IVR Developer to join our EB Delivery team. If you're passionate about creating seamless, natural language experiences powered by cutting-edge technologies like NLU and voice biometrics, this is your chance to make a real impact.
About the Role
As an IVR Developer, you'll work alongside a talented team of Contact Centre specialists to design and implement sophisticated, user-centric interactions. This role involves crafting intuitive end-to-end call flows, integrating APIs, and ensuring robust reporting, all while adhering to standardized deployment patterns.
What You'll Do Collaborate with engineers and Business Analysts to interpret requirements.Create and maintain design documentation for IVR solutions.Develop and execute test cases for IVR applications.Design and deploy IVR interactions based on user and business needs.Architect conversational flows using advanced technologies, including ASR, TTS, and NLU.Build scalable, flexible voice menus and ensure intuitive VUI capabilities.Integrate APIs and implement reporting mechanisms.Work closely with project teams to manage timelines and schedule maintenance.Develop test scripts and synthetic testing aligned with deployed solutions.What You'll Bring Proficiency in IVR development and customer experience (CX) methodologies.Expertise in voice biometrics, NLU technologies, and traditional contact centre scripting.Strong problem-solving skills and a user-first mindset.Experience with API integration and reporting principles.A passion for creating impactful, human-centered voice interactions.Why Join FinXL?
FinXL Professional Services is a leader in providing innovative IT solutions. By joining us, you'll be part of a supportive and forward-thinking team that values collaboration, creativity, and excellence. We offer opportunities to work on cutting-edge projects and make a difference in the evolving landscape of customer experience.
Take the Next Step in Your Career
If you're ready to bring your IVR expertise to an organization that values innovation and user-focused solutions, we'd love to hear from you. Apply now and start your journey with FinXL Professional Services
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