Customer Success Manager, Implementations
Vor 3 Tagen
Who We're Looking ForWe're seeking an experienced and detail-oriented Customer Success Manager, Implementations to join our CorePlan Crew.
This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.
ResponsibilitiesLead end-to-end implementation projects from kick-off to go-live
Develop and execute detailed implementation plans tailored to each customer's needs
Configure the CorePlan platform to meet specific customer requirements
Conduct thorough data migration and validation processes
Design and deliver customised training programs for various user roles
Manage project timelines, milestones, and resources to ensure on-time, successful deployments
Collaborate virtually with our global team to address customer-specific needs
Create and maintain implementation best practices and playbooks
Provide post-implementation support to ensure smooth adoption and resolve any issues
Conduct regular check-ins and health checks with assigned accounts
Work autonomously while maintaining strong communication with the team
Qualifications and FitBachelor's degree in Business, Computer Science, Engineering, or related field
3-5 years of experience in customer success, project management, or consulting, preferably in a SaaS environment
Proven track record of successfully implementing complex software solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
Technical aptitude with the ability to quickly learn and become proficient in new technologies
Experience working in a global team environment and collaborating across time zones
Problem-solving mindset with a talent for finding creative solutions to customer challenges
Experience with CRM and project management tools
Experience in mining industry will be helpful but not necessary
Why Join CorePlan?CorePlan is not just your average mining software company.
We are one of Perth's few tech startups and the only one that's shaking up the mining industry with our cutting-edge digital operations platform.
We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world.
Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.
We're a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.
If you're ready to make your mark in a tech-forward company, apply today and become a part of the CorePlan Crew
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