Lending Consultant

Vor 2 Tagen

Brisbane, Österreich Australia And New Zealand Banking Group Limited Vollzeit

Select how often (in days) to receive an alert:
Job Title: Lending Consultant - Contact Centre, Suncorp Bank (Multiple Vacancies)Department: SB Bank Contact Centre
Division: Suncorp Bank
Location: Brisbane
About UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging.
As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a Lending Consultant in our Contact Centre team, you'll be a trusted guide for customers, helping them navigate their lending and banking needs with clarity and care.
This isn't just another customer service role—it's a career in the fast-paced world of finance.
At Suncorp Bank – part of the ANZ Group, we're all about helping you grow while you help our customers thrive.
This is your chance to work in a dynamic environment where you'll learn, adapt, and shine every day.
We're looking for team players with a growth mindset and a passion for learning available to work Monday to Friday between 8AM and 7PM.
Role Type: Permanent
Role Location: Brisbane QLD
Work Hours: Multiple vacancies - full time and part-time roles What will your day look like?As a Lending Consultant, you will:
Be the customer's champion.
Listen, empathise, and provide solutions that meet customer needs.Master the art of communication.
Share information clearly, confidently, and compassionately across channels like phone, webchat, email, and social media.Navigate complexity with ease.
Juggle multiple platforms, manage customer accounts, and deliver exceptional service under pressure.Adapt and grow.
Embrace feedback, pivot when needed, and build a rock-solid foundation for your future in finance.Drive results.
Stay focused, solution-oriented, and resilient in pursuit of personal and team goals.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Proven success in a customer service role—bonus points if it was fast-pacedEffective communication and relationship-building skills.Confidence or interest in working across multiple service channels such as telephony and digital platforms.A knack for multitasking and staying organised under pressure.Commitment to self-improvement and long-term career goals.You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters.
That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference.
We offer a range of benefits and support resources so you can create a healthy work-life balance.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Job Posting End Date #J-18808-Ljbffr

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