Ahbgroup | Customer Care Coordinator Business Support And Administration · Ahb Group
vor 4 Wochen
The AHB Group is one of the fastest growing and successful housing companies in Australia.
With a healthy pipeline of more than 2,500 homes, we continue to grow and are currently seeking experienced candidates to join our supportive and dynamic team in Derrimut.
We have recently introduced a new team to our business: Customer Care Team.
The objective of this team is to help our business enhance our reputation and build stronger trust with our clients by resolving issues for them.
The Role This role is responsible for managing and resolving customer complaints, disputes, and feedback on the construction and maintenance of residential buildings.
This role is pivotal in ensuring customer satisfaction by effectively handling issues, developing solutions, and maintaining positive relationships with clients.
The successful candidate will be a skilled communicator, mediator, and problem-solver with experience in customer relations, particularly in the building and construction sector.
The key to this role will be your ability to navigate through the customer's journey, identify the people involved, investigate and collate all relevant documentation, and work with the relevant teams to find a solution for the customer.
About You You have a high emphasis on Customer Service A caring/empathetic nature when dealing with clients Well-developed communication skills High level of personal presentation Driven with a "Can Do" attitude Strong attention to detail Enjoy the excitement of being a part of a rapidly expanding business Qualifications and Experience Qualifications in building industry and/or relevant customer service knowledge, skills and experience Highly developed computer literacy skills Able to prioritise and handle a large workload A strong work ethic and the ability to multi-task Strong written & verbal communication skills, including a professional phone manner Prior experience in the Building and Construction industry is highly regarded What's on offer A passionate and fun team Training, development and mentoring Opportunities to grow within the organisation Extravagant company events Diversity, inclusion and a bunch of fun people doing fun things Onsite Parking Next Steps..... If it sounds like you, we would recommend you make an application today to get the ball rolling.
We look forward to your application.
Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.
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