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Customer Support Coordinator
vor 2 Monaten
Help Desk & IT Support (Information & Communication Technology)
Full time
Start your professional growth with Smartrak What makes a Customer Support Coordinator at Smartrak?We are seeking a detail-oriented and customer-centric Customer Support Coordinator to join our team.
This is a newly created role based in Melbourne to enhance our customer focus in Australia.
In this role, you will ensure a seamless customer experience by managing enquiries, resolving issues, and implementing solutions to enhance customer satisfaction.
The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for delivering exceptional service.
What you'll be doingAs a Customer Support Coordinator, you will handle customer enquiries via phone, email, and service desk operations, ensuring timely and accurate responses.
You will investigate and resolve issues, escalating complex cases when necessary, and maintain detailed records of customer interactions in our CRM and service desk systems.
Additionally, you will identify and implement process improvements, assist in training new team members, support our Customer Success and Business Development Managers, and monitor customer feedback to proactively address recurring issues and enhance overall customer satisfaction.
What do we look for?Experience: 3+ years of experience in customer service or a related role, preferably in the utility sector or government.Customer Focus: A customer-centric mindset with a genuine passion for delivering exceptional service and building positive customer relationships.Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to resolving issues and addressing customer needs.Technical Skills: Proficiency in CRM software (e.g., Jira, Confluence, Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).Team Player: Collaborative team player with the ability to work effectively in a cross-functional environment and contribute to a positive work culture.About UsSmartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand.
Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
Why work at Smartrak? At Smartrak, we value work-life balance and offer flexible working arrangements.
Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered.
Our Melbourne team are based at The Hub Southern Cross right in the city centre.
We also offer:Free social clubFree branded clothingA fitness benefit to support your wellness in various waysFree eye exams and moreSmartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.Our CultureWe foster a creative and innovative culture, supported by a commitment to research and development.
Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality.
We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
Please include a cover letter in your application, telling us why you're a great fit for this position.
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