Support Coordinator
Vor 4 Tagen
About the Company: Baptcare is a purpose-driven and faith-based organization working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disabilities, financially disadvantaged people, and those seeking asylum.
At Baptcare, our values are deeply rooted in the principles of Wellbeing, Ethics, Co-creating, Accountability, Respect, and Effectiveness.
These values guide us in all aspects of our operations and interactions, shaping our corporate culture and driving our success.
The Role: Retirement Living Support Coordinator We are seeking a passionate and dedicated individual for the position of Retirement Living Support Coordinator at Baptcare Strathalan Retirement Living, located in Macleod, Victoria .
This role is crucial in ensuring the seamless delivery of excellent customer satisfaction and support within our retirement living community.
Key Tasks: Administrative Excellence: Manage resident enquiries, order office supplies, manage mail, petty cash, direct debit, invoices, and internal forms.
Handle reception duties and distribute documents as required.
Support the Retirement Living Manager as required Sales and Marketing Support: Prepare sales and marketing collateral for prospective purchasers.
Aid in the sales process, organizing tours, and preparing necessary contracts.
Record Keeping and Documentation: Maintain records to meet Baptcare policies and procedures.
Manage staff rosters and attend resident meetings, providing and distributing minutes.
Communication and Relationship Building: Maintain clear communication with staff, including RAC and Central Office.
Develop and implement social activities to enhance residents' lifestyles.
Community Engagement: Ensure residents have access to a wider community and support internal community connections.
Manage volunteers with assistance from the Volunteer Coordinator.
Confidentiality and Complaint Resolution: Handle complaints promptly and forward them to the Retirement Living Manager for resolution.
Maintain strict confidentiality regarding personal information of residents and stakeholders.
Requirements: Proven expertise in administration and customer service.
Strong organizational and communication skills.
Ability to work collaboratively within a team.
Familiarity with electronic databases (Riskman).
Commitment to maintaining confidentiality.
What We Offer: As a part of Baptcare, you will experience a culture of genuine respect, support, and positive intent.
We are dedicated to achieving results through change, continuous improvement, and an unwavering focus on providing the best service delivery to our stakeholders.
Competitive salary with access to tax benefits through salary packaging and novated leasing.
Opportunities for career development.
Access to confidential counselling and support services.
How to Apply: Click 'Apply Now' to submit your application.
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
A medical assessment will be conducted to see if you are physically capable for the role.
If you require support with the application process, please contact ****** At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners.
We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children.
We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
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