Ntt Data | Global Success Manager | Sydney

vor 1 Monat

Sydney, Österreich Tideri Jobbörse Vollzeit

Account & Relationship Management (Sales)
Full time
Add expected salary to your profile for insights.

Responsibilities: Drives regional service management and operational governance of the service with the region and countries.
Owns the regional customer performance scorecard.
Grows the client relationship by identifying new opportunities that can potentially be managed from the centre or through an outsourced third-party provider in order to optimize efficiencies within the organisation.
Provides visibility to Operational KPIs, ensuring that all relevant parties have a "single source of truth" and a central record of the progress of each initiative.
Reinforces the transformation goals during weekly meetings, at Executive-committee meetings, in reports and updates, during problem-solving discussions, and in communications to the rest of the organisation.
Ensures a fair delivery environment thereby ensuring commitment to clients are met.
Establishes credibility and builds trusted relationships with senior leadership of Countries/Regions/Group, role modelling our commitment to customer service, delivery excellence and operational efficiency.
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
Providing country and region input into Continuous Improvement, Transformation and Innovation plans.
Ensures that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations.
Contributes to and optimizes the contract renewal process.
Monitors service delivery standards and implements methods to improve service delivery.
Ensures a culture of service management excellence is developed and maintained.
Monitors service delivery operations to ensure established processes, policies, and procedures are followed.
Advises on the development and operationalization of a tactical improvement program.
Ensures operational efficiency through the development and implementation of sound operational, process, quality, standard, and service optimization processes.
Ensures successful transition and operation of Services Contracts.
Monitors ongoing cost reductions, continuous improvement and transformation efforts, and projects.
Acts as the point of escalation for client satisfaction issues and the resolution of escalated problems.
Removes all points of friction between by mediation and factual representation.
Knowledge and Attributes: Advanced conceptual thinking to understand complex issues and their application.
Adapts style and uses persuasion in delivering messages to various divergent stakeholders.
Ability to deal with nonroutine issues/information.
Ability to advise others on complex matters.
Advanced understanding of the client's business needs and technology strategy and the associated organizational delivery model.
Impact is limited to the achievement of medium-term goals and develops and manages operational initiatives to deliver tactical results.
Excellent written and verbal communication at all stakeholder levels.
Ability to work in a pressurized environment.
Passionate, strong initiative, self-driven with commitment to succeed.
Advanced knowledge of company services offerings.
Develops and manages operational initiatives to deliver tactical results and achieve medium-term goals.
Applies advanced wide-ranging experience and in-depth professional knowledge to develop and resolve complex models and procedures in a creative way.
Directs the application of existing principles and guides the development of new policies and ideas.
Determines own methods and procedures on new assignments.
Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or a related field.
ITIL V3 Foundation preferred.
8 years' experience in delivery management and technology operational services management.
Required Experience: Advanced demonstrated experience in IT Infrastructure services operations experience with a large IT enterprise environment and Outsourcing operations.
Advanced experience gained in an IT service delivery role.
How do your skills match this job?
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Success Manager?
Do you have experience in a role which requires relationship management experience?
What's the highest level of ITIL qualification you have completed?
Company Overview:
Information Technology Services, 1,001-5,000 employees.

NTT DATA Corporation is a top 10 global IT services company and part of the NTT Group, one of the world's largest telecommunications and IT services companies with headquarters in Japan.

We operate with approximately 75,000 professionals based in more than 40 countries.
Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

Our Promise: Helping You Flex Your Business Faster.

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