Global Success Manager
Vor 2 Tagen
Account & Relationship Management (Sales)Full timeAdd expected salary to your profile for insights.Responsibilities:Drives regional service management and operational governance of the service with the region and countries.Owns the regional customer performance scorecard.Grows the client relationship by identifying new opportunities that can potentially be managed from the centre or through an outsourced third-party provider in order to optimize efficiencies within the organisation.Provides visibility to Operational KPIs, ensuring that all relevant parties have a "single source of truth" and a central record of the progress of each initiative.Reinforces the transformation goals during weekly meetings, at Executive-committee meetings, in reports and updates, during problem-solving discussions, and in communications to the rest of the organisation.Ensures a fair delivery environment thereby ensuring commitment to clients are met.Establishes credibility and builds trusted relationships with senior leadership of Countries/Regions/Group, role modelling our commitment to customer service, delivery excellence and operational efficiency.Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.Providing country and region input into Continuous Improvement, Transformation and Innovation plans.Ensures that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations.Contributes to and optimizes the contract renewal process.Monitors service delivery standards and implements methods to improve service delivery.Ensures a culture of service management excellence is developed and maintained.Monitors service delivery operations to ensure established processes, policies, and procedures are followed.Advises on the development and operationalization of a tactical improvement program.Ensures operational efficiency through the development and implementation of sound operational, process, quality, standard, and service optimization processes.Ensures successful transition and operation of Services Contracts.Monitors ongoing cost reductions, continuous improvement and transformation efforts, and projects.Acts as the point of escalation for client satisfaction issues and the resolution of escalated problems.Removes all points of friction between by mediation and factual representation.Knowledge and Attributes:Advanced conceptual thinking to understand complex issues and their application.Adapts style and uses persuasion in delivering messages to various divergent stakeholders.Ability to deal with nonroutine issues/information.Ability to advise others on complex matters.Advanced understanding of the client's business needs and technology strategy and the associated organizational delivery model.Impact is limited to the achievement of medium-term goals and develops and manages operational initiatives to deliver tactical results.Excellent written and verbal communication at all stakeholder levels.Ability to work in a pressurized environment.Passionate, strong initiative, self-driven with commitment to succeed.Advanced knowledge of company services offerings.Develops and manages operational initiatives to deliver tactical results and achieve medium-term goals.Applies advanced wide-ranging experience and in-depth professional knowledge to develop and resolve complex models and procedures in a creative way.Directs the application of existing principles and guides the development of new policies and ideas.Determines own methods and procedures on new assignments.Academic Qualifications and Certifications:Bachelor's degree or equivalent in Information Technology or a related field.ITIL V3 Foundation preferred.8 years' experience in delivery management and technology operational services management.Required Experience:Advanced demonstrated experience in IT Infrastructure services operations experience with a large IT enterprise environment and Outsourcing operations.Advanced experience gained in an IT service delivery role.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Success Manager?Do you have experience in a role which requires relationship management experience?What's the highest level of ITIL qualification you have completed?Company Overview:Information Technology Services, 1,001-5,000 employees.NTT DATA Corporation is a top 10 global IT services company and part of the NTT Group, one of the world's largest telecommunications and IT services companies with headquarters in Japan.We operate with approximately 75,000 professionals based in more than 40 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.Our Promise: Helping You Flex Your Business Faster.
#J-18808-Ljbffr
-
Global Success Manager
Vor 4 Tagen
Sydney, Österreich Ntt VollzeitMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
-
Global Success Manager
Vor 4 Tagen
Sydney, Österreich Ntt VollzeitMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich S&P Global, Inc. VollzeitAbout the Role:Grade Level (for internal use): 09The Role: Customer Success ManagerThe Team: It's a dynamic global team, where the work changes daily.You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich S&P Global, Inc. VollzeitAbout the Role:Grade Level (for internal use):09 The Role:Customer Success Manager The Team:It's a dynamic global team, where the work changes daily.You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account...
-
Ntt | Global Success Manager | Sydney
vor 1 Tag
Sydney, Österreich Tideri Jobbörse VollzeitMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior...
-
Product Manager – Global Trade Compliance
vor 2 Monaten
Sydney, Österreich Wisetech Global Limited VollzeitAre you passionate about tackling complex industry challenges? At our Sydney Head Office, we're home to approximately 30 dynamic teams dedicated to unravelling intricate industry problems. Currently, we're on the lookout for a seasoned expert in Global Trade Regulations to spearhead the development of compliance software for our flagship product,...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Cube Content Governance Global Limited VollzeitRole: Customer Success Manager (APAC). Location: Sydney or Melbourne, Australia (Remote/Hybrid).Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.We are a global RegTech business defining and implementing the gold standard of regulatory...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Aftership VollzeitAbout UsAfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver...
-
Partner Success Manager
vor 2 Wochen
Sydney, Österreich Talent Forge Vollzeit$100-$110k + super, $130k-$140k OTE + ESOPGlobal, private equity backed businessGartner Magic Quadrant businessSydney Based$100-$110k + super, $130k-$140k OTE + ESOP post probationOur client, a leading software vendor, is seeking a motivated and results-driven Partner Success Manager to join their growing team in Sydney.About the Company: Our client empowers...
-
Global Wholesale Manager
vor 2 Monaten
Sydney, Österreich UMENCO VollzeitThis Australian female-founded brand is at the forefront of contemporary womenswear with a cult international following.Their designs are a balance of modern tailoring and key seasonal styles.Role Overview UMENCO is seeking an experienced Global Wholesale Manager for a contemporary womenswear brand with a strong following internationally. The Global...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich The Recruitment Company VollzeitAccount & Relationship Management (Sales)This is an exciting opportunity for a dynamic and motivated Senior Customer Success Manager to join a leading technology company that specializes in delivering cutting-edge digital product content solutions to retailers, distributors, and manufacturers. This company is renowned for its innovation and is trusted by...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Downforce VollzeitDownforce Technologies is a global, remote-first company dedicated to addressing the climate crisis and promoting sustainable land management through cutting-edge technology and groundbreaking science. Our Nature Analytics Platform empowers farmers, landowners, and supply chains to make informed decisions that preserve and restore soil health on a global...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Logixboard VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Logixboard -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Logixboard 🧐🧐**About the role:** The Customer Success Manager plays a critical role within our Customer...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government.Locally owned and operated, with an industry-leading customer service model,...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Downforce VollzeitDownforce Technologies is a global, remote-first company dedicated to addressing the climate crisis and promoting sustainable land management through cutting-edge technology and groundbreaking science.Our Nature Analytics Platform empowers farmers, landowners, and supply chains to make informed decisions that preserve and restore soil health on a global...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Darktrace VollzeitDarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Macquarie Technology Group VollzeitAbout usWe're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally!Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model,...
-
Manager, Customer Success
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitStake is looking for a Manager, Customer Success to join us at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH).We're an Australian investing platform on a mission to help ambitious people confidently grow their wealth.By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech...
-
Partner Success Manager
vor 2 Wochen
Sydney, Österreich Talent Forge Vollzeit$100-$110k + super, $130k-$140k OTE + ESOPGlobal, private equity backed businessGartner Magic Quadrant businessSydney Based$100-$110k + super, $130k-$140k OTE + ESOP post probationOur client, a leading software vendor, is seeking a motivated and results-driven Partner Success Manager to join their growing team in Sydney.About the Company: Our client empowers...
