Buscojobs | Senior Member Experience Officer

Vor 6 Tagen

Central Coast, Österreich Tideri Jobbörse Vollzeit

Senior Member Experience Officer - Heritage Bank, Queen Street Branch
Job Description
About the role: Working with us at Heritage Bank as a Senior Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.

We have a full-time role that will be based at our Heritage Bank, Queen Street Branch.

We take great pride in giving our members the best experience we possibly can - consistently, across everything we do.
Being member-owned means we are passionate about our members.
We need to ensure that with every interaction, whether on the phone or face to face, we provide the right solutions and appropriate outcomes.
Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members' financial needs and assist them in achieving their goals.

What you'll be doing:
Assisting members with their transactional needs and enquiries.
Engaging in needs-based conversations to find the right solutions for our members, every time
Building relationships to help members achieve their long-term financial goals.
Educating members on how to utilise digital and mobile banking tools to enhance their banking experience.
Collaborating with your team to achieve strategic goals.
Branch cash management activities, including ATM and coin machine maintenance.
Ensuring the completion of accurate and timely personal lending submissions in line with both regulatory and responsible lending obligations.
Providing leadership support to the Branch Manager.
Here's what you can do for us:
We are looking for team members who are driven by achieving positive customer outcomes.
You must be a confident communicator, with a genuine passion for helping people.
To be successful in the role you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems.
Previous experience in a customer service role and prior experience in banking would be highly regarded.

Next Steps:
Sounds like a great place to work, doesn't it?
We'd love to hear from you about this exciting opportunity.
Click and submit your application, including an up-to-date CV and cover letter.

Applications close 8am Monday 6 January 2025.

During the Christmas - New Year period (Monday 23 December 2024 to Monday 6 January 2025), we will endeavour to maintain as seamless an experience as possible for candidates applying for opportunities.
However, please note that interview scheduling will not recommence until 6 January 2025.
If you have any questions or would like to discuss anything in more detail, please contact the Talent Acquisition Team:
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

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