Nhs | Reception Manager
vor 6 Stunden
Do you have experience managing and leading staff in a busy GP surgery or healthcare environment?
The successful candidate will have excellent managerial, interpersonal and communication skills along with strong IT skills; and be a great team-player with a can-do attitude.
Excellent telephone and administration skills and the ability to work under pressure are essential.
NHS or medical/healthcare experience is essential.
They will be responsible for supporting and leading around 15 reception staff.
The post reports into our Operations Manager.
Main duties of the job Support the Operations Manager, including recruitment of reception staff Deputise for the Operations Manager during annual leave Line manage, support, train and develop the Care Navigators and PAs Prepare staff weekly rota in a timely manner, ensuring adequate reception cover across sites Have a thorough knowledge of all reception-based and PA procedures Carry out PA role to a GP - this includes Safeguarding administration Point of contact for queries for reception and admin team, nurses and clinicians Support Care Navigators and PAs to signpost patients to the appropriate healthcare professional Responsible for day-to-day sickness reporting and return to work interviews of reception team Ensure staff adhere to practice policies including fire and health and safety Foster a positive team environment and encourage professional development Hold regular minuted meetings with staff as agreed with Operations Manager Ensure effective communication within the team and with other departments Maintain confidentiality and data protection standards Provide support and guidance to the reception team during busy periods Work in accordance with the policies and procedures established by the Practice Answer incoming phone calls, transferring calls or dealing with callers requests appropriately About us We are a busy, large GP Practice seeking an experienced Reception Manager to join our friendly reception team at our surgery in Wimborne, Dorset.
The surgery has high levels of patient satisfaction and a pleasant working environment.
We have modernised our patient IT systems with a new phone system and improved online access methods.
Job responsibilities Input data into the patients healthcare records as necessary Deal with queries and arrange appointments regarding services offered by the practice Ensure reception processes are followed for accepting deliveries, processing Path Links, scanning letters and test results onto medical records, home visiting protocol, photocopying, registering of new or temporary patients, SARs, insurance or solicitors letters and DVLA forms, public health campaigns eg flu Process eConsults to the appropriate healthcare professional or administrator Have an understanding of the duty GP role and operate within the surgery protocol Ensure reception and waiting areas are tidy and clean, including maintained noticeboards 0800 starts to include: opening the surgery, turning on PCs, wallboard and check in screens, responding to emergency line - or ensure trained rotad staff to do this.
Ensure cover for opening and locking both surgery sites including The Old Dispensary Demonstrate flexibility if asked to work in other areas This job description represents the range of duties required of the post-holder at the time of issue.
It is not an inflexible specification and may be reviewed according to need.
Person Specification Management Experience of managing a team Excellent team working skills Good leadership and management skills Act as a role model for reception and reception staff Excellent communications skills both written and verbal Able to provide a professional and warm welcome to our patients and staff Ability to maintain confidentiality Good telephone manner and inter-personal skills Able to support, develop and train staff eg Care Navigators and Personal Assistants Good standard of general education Ability to work with a methodical and careful approach Flexibility to adjust work patterns to meet additional workload as it arises Ability to remain calm and well-organised under pressure IT-literate, able to use email effectively Able to multi-task and prioritise Self-motivated and pro-active Emotional intelligence, empathy and honesty Punctuality Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience From £14.25 depending on experience
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