Receptionist - Access
Vor 3 Tagen
Mersey and West Lancashire Teaching Hospitals NHS Trust We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover. Previous applicants need not apply. The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast; we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience. Main duties of the job You should have excellent keyboard skills, knowledge of the Hospital Patient Administrative System (Careflow), and some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.
We can offer you excellent opportunities for professional development supported by our own programs tailored to meet your needs.
Job responsibilities KEY DUTIES The post holder will be responsible for:
Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions. Reconciling clinics within 24 hours ensuring all outstanding actions are completed. Managing permanent and paper light health records, as well as scanning where necessary into the EDMS system following the appropriate work instructions. Preparing patient records for clinic following the appropriate work instructions. Collecting patient records at the end of clinic and communicating with the scanning team following the appropriate work instructions. Checking all new patients' overseas status on arrival at clinic. Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway. If patients' information changes, printing new ID labels and ensuring any old labels are destroyed confidentially. Rebooking patients into further appointments or onto the relevant review lists. Assisting with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures. Providing a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary. Resolving issues with patient appointments and escalating as necessary. Accurate recording of information. Training of staff within the boundaries of own skills and knowledge. Taking personal responsibility for the quality of work undertaken and contributing towards service improvements. Following the approved Standard Operating Procedures used in the Department (work instructions). Using and maintaining resources efficiently and effectively. Person Specification Qualifications Educated to GCSE level or equivalent experience. European Computer Driving Licence (ECDL). NVQ 2 in Customer service. Knowledge and Experience Good knowledge of Administrative Systems. Previous NHS experience. Experience of dealing with customers. Experience of dealing with complaints. Knowledge of Medway or other Patient Administrative System. Skills Ability to move case notes as required. Ability to use own initiative when dealing with patient enquiries. Good organisational skills. Ability to prioritise own workload. Ability to recognise and solve problems and identify when further advice is required. Excellent interpersonal skills with ability to use tact and diplomacy. Detail oriented and able to meet deadlines. Good understanding of confidentiality. Good verbal and written communication and telephone skills. Other Frequent requirement to move patient case notes throughout the day. Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day. Occasional requirement to deal with distressed patients. Use of VDU continuously throughout the course of the shift. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
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