Senior Product Manager
vor 15 Stunden
Permanent fulltime OpportunityLocation: SydneyHow will I help? Your new role as a Senior Product Manager, Engagement & Retention sits within the Consumer Mortgages Line of Business (LOB) and will be focused on Westpac, St George, Bank of Melbourne, and Bank of South Australia brands. The objective of the role is to strategically manage the product maturities servicing process and communications, and support pricing, positioning and promotional activities across the Mortgages Lifecycle.
Key responsibilities Develop and Execute Strategies: Lead cross-functional squads to deliver value to customers, support strategies and drive success metrics.Enhancing the customer experience: Collaborate with digital, marketing, analytics, pricing, distribution and product teams to enhance customer experience, optimize NPS and increase engagement with existing customers.Product Management: Deliver a seamless product maturities process via digital and traditional customer communications, and provide product support for the Squad via website, In App and CRM capabilities.Risk Management: Stay informed on regulations and proactively manage emerging risks.Reporting & Data driven decision making: Monitor and analyse key performance metrics such as sales and customer acquisition and conversion to make data driven recommendations for optimisation.What do I need? Exceptional analytical and conceptual thinking skills.Ability to use data to create meaningful insights and support decision-making.Strong relationship-building skills with internal and external stakeholders.Comfort with ambiguity and the ability to deliver outcomes in a rapidly changing environment.Excellent planning, organizational, problem-solving, and communication skills.Proactive self-starter who is outcome-focused and can work in a fast-paced environment.Familiarity with agile delivery frameworks and project management fundamentals.Extensive experience in product management or a related field.Strong knowledge of the consumer credit market, products, and regulatory frameworks.Innovative problem-solving skills, making complex issues simple and compelling.Prior experience working in Banking Consumer Teams or specifically within a Mortgage function is highly advantageous.How do I apply? Start here. Just click on the APPLY or APPLY NOW button.
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