Quality And Safety Manager
vor 1 Monat
Occupational Health & Safety (Human Resources & Recruitment)
Full time
For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support, and hope.
We are one of Australia's most well-known, trusted, and visited mental health organisations.
We never take this for granted.
With it comes a deep responsibility to listen, to understand people's needs and aspirations, and to ensure they are at the heart of everything we do.
About this Position
The Quality and Safety Manager is responsible for ensuring that all Beyond Blue information, content and services meet the established standards of quality, including reliability, effectiveness, and client satisfaction.
This role involves developing and implementing quality management frameworks and systems, conducting audits, and leading continuous improvement initiatives.
Overseeing a team of professionals, the Quality and Safety manager will support the continued development of Beyond Blue's quality management system by ensuring resources are allocated to priority projects across the organisation.
The Quality and Safety Manager works within the Assurance leadership team that includes, the Head of Assurance and the Senior Mental Health Practitioner to support quality and safety across Beyond Blue delivered services, and services that are delivered by our third-party partners.
The role provides leadership to organisational teams on continuous improvement and in collaboration with the Quality and Safety team builds systems that support continuous improvement.
The Role
The key duties of the role include:
Quality and Safety
Develop, implement, and maintain quality management systems (QMS) in accordance with industry standards and regulations; Develop and maintain audit programs that support compliance with internal and external quality standards and/or best practice; In collaboration with the Quality and Safety Team, develop a regular reporting process that informs the Head of Assurance and Executive of the status of matters relating to safety, quality and risk; Lead root cause analysis and corrective action processes to address quality and safety issues in collaboration with the Senior Mental Health Practitioner; Collaborate with clinical practice and other business units and teams to develop and implement quality improvement initiatives; Monitor and report on key quality, safety and risk metrics and performance indicators; Train and mentor members of the team on quality standards, best practices, and regulatory requirements; Oversee client feedback and complaints, incident and personal information request systems, ensuring timely and effective resolution; Report success and barriers to progress to the Head of Assurance in a timely manner; Stay updated on industry trends, best practices, and regulatory changes affecting quality.
Team Leadership
Mentor and support members of the team by conducting regular informal and formal one-on-one meetings; Ensure team members have established achievable work and career goals, and are provided opportunities to develop; In collaboration with each member of the team create a workplan which prioritises activities and is reviewed regularly; Report on team progress to the Head of Assurance.
Organisational Leadership
Act as a dependable source of subject matter expertise to organisational stakeholders on matters relating to quality, safety and risk; Develop supportive and effective working relationships with peers and colleagues that further the goals of the Assurance team; Engage and attend sector events, seminars and conferences as a representative of Beyond Blue and network with sector peers to assist development of Beyond Blue's approach to quality and safety.
About You
Depth of experience in quality and risk management in a community services environment.
Strong leadership experience in coaching high performing teams.
Strong communication skills and experience in collaborating effectively with stakeholders across the organisation to improve quality, safety and risk outcomes.
Strong influencing and negotiating skills with the ability to get to an outcome that benefits communities and the organisation.
Experience as a subject matter expert in implementing and maintaining quality management system/s.
Knowledge of risk frameworks and experience in implementation and maintenance.
Experience in writing corporate reports targeting varying audiences from managers to Board.
Ability to provide succinct, effective and influential management reports.
Culture & Values
Beyond Blue is committed to fostering and preserving a workplace that values diversity and inclusion.
We aim to grow and thrive as a diverse team with individual differences, life experiences, knowledge, self-expression, and talents.
In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, ability, sexual orientation, and beliefs.
How to Apply
To apply, applications should include a current CV with a cover letter that addresses how your qualifications, skills and experience would be attributes to the position and why you would consider yourself to be a cultural addition to Beyond Blue.
Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required, a Working with Children Check.
This job advertisement is open until Monday, 28 October 12:00pm.
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