El1 Technical Specialist
vor 1 Monat
The opportunity: Our highly valued client is a federal government agency.
They are seeking an EL1 ESM Technical Specialist to lead the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions.
Richmond or Geelong location plus hybrid work-from-home 18 month initial contract + 18 month extension, rates fully negotiable Role only open to Australian Citizens – Federal government client The role: As an EL1 ESM Technical Speclialist, your duties will include: Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows Implement robust security measures and ensure compliance with various regulations to protect sensitive data Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization Skills and experience: To succeed in this role you will need: Strong experience in ESM or IT service management roles Previous experience in a similar role within a large enterprise environment Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader) Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator Please note that our client is a federal government organisation and can only consider Australian Citizens for selection.
Apply: Submit your resume, or for further information please contact ******
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