Customer Service Manager
vor 17 Stunden
Summary: The Customer Service Manager will oversee the customer service operations within the organisation.
This role involves managing the customer service team, ensuring high levels of customer satisfaction, and maintaining efficient processes.
The Customer Service Manager will also develop strategies to enhance customer experiences and drive customer loyalty.
Responsibilities: Supervise and support the customer service team.Develop and implement customer service policies and procedures.Monitor and assess team performance to ensure service standards are met.Handle complex customer complaints and issues.Coordinate with other departments to ensure effective customer service delivery.Analyse customer feedback and make recommendations for improvements.Prepare regular reports on customer service metrics.Ensure compliance with company policies and industry regulations.Main Tasks: Recruit, train, and mentor customer service staff.Establish performance goals for the customer service team.Monitor customer interactions to ensure quality service.Develop training materials and conduct regular training sessions.Investigate and resolve escalated customer service issues.Maintain customer service software and tools.Track and report on customer service performance metrics.Stay updated on industry trends and best practices.Conduct performance appraisals and provide feedback to team members.Relevant Qualifications: A relevant qualification for this role may include a diploma or degree in business administration, management, or a related field.Professional experience in customer service or a management role is preferred.Relevant Skills: Strong leadership and team management abilities.Excellent communication skills, both verbal and written.Ability to handle and resolve conflicts effectively.Proficiency in customer service software.Strong analytical and problem-solving skills.Ability to work under pressure and manage multiple tasks.High level of organisational skills and attention to detail.Strong customer-focused approach.Summary of role requirements: Flexible hours available.1 year of relevant work experience required for this role.Working rights required for this role.#J-18808-Ljbffr
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Service Manager
vor 3 Wochen
Perth, Österreich Myer Pty Ltd VollzeitJob no: 942625Work type: Permanent / Full timeLocation: KarrinyupFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart.Here, you're encouraged to be yourself,...
-
Customer Service Manager
vor 3 Wochen
Perth, Österreich Myer Pty Ltd VollzeitJob no: 942625Work type: Permanent / Full timeLocation: Karrinyup From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart.Here, you're encouraged to be...
-
Customer Service Manager
vor 4 Wochen
Perth, Österreich Dnata Travel Group VollzeitElevate your career to a Higher Altitude!Come and join our Flight Catering Team and be at the heart of Aviation action.We have an exciting opportunity available for a full-time Customer Service Manager to join our friendly and supportive team based in Perth Airport.More about this role:To put it simply, you will be the central point of contact for day-to-day...
-
Customer Service Manager
vor 4 Wochen
Perth, Österreich Dnata Travel Group VollzeitElevate your career to a Higher Altitude! Come and join our Flight Catering Team and be at the heart of Aviation action. We have an exciting opportunity available for a full-time Customer Service Manager to join our friendly and supportive team based in Perth Airport.More about this role: To put it simply, you will be the central point of contact for...
-
Customer Service Manager
vor 4 Wochen
Perth, Österreich Dnata Travel Group VollzeitElevate your career to a Higher Altitude! Come and join our Flight Catering Team and be at the heart of Aviation action. We have an exciting opportunity available for a full-time Customer Service Manager to join our friendly and supportive team based in Perth Airport.More about this role: To put it simply, you will be the central point of contact for...
-
Customer Service Manager
vor 4 Wochen
Perth, Österreich Dnata Travel Group VollzeitElevate your career to a Higher Altitude! Come and join our Flight Catering Team and be at the heart of Aviation action. We have an exciting opportunity available for a full-time Customer Service Manager to join our friendly and supportive team based in Perth Airport.More about this role: To put it simply, you will be the central point of contact for...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Tideri Jobbörse VollzeitBased locally in Balcatta - Free onsite parking Five weeks Annual Leave About the Business: Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Roof Force VollzeitRoof Force is seeking an experienced and proactive Customer Service Manager to join our team in Balcatta, WA.In this full-time role, you will be responsible for overseeing the daily operations of our customer service department, ensuring exceptional service and support for our valued clients.You will manage and evaluate customer service and...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Roof Force VollzeitRoof Force is seeking an experienced and proactive Customer Service Manager to join our team in Balcatta, WA. In this full-time role, you will be responsible for overseeing the daily operations of our customer service department, ensuring exceptional service and support for our valued clients.You will manage and evaluate customer service and...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Lhr VollzeitBased locally in Balcatta - Free onsite parkingFive weeks Annual LeaveAbout the Business: Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead. Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Lhr VollzeitBased locally in Balcatta - Free onsite parkingFive weeks Annual LeaveAbout the Business: Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Lhr VollzeitBased locally in Balcatta - Free onsite parkingFive weeks Annual LeaveAbout the Business: Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Manager
vor 1 Monat
Perth, Österreich Lhr VollzeitBased locally in Balcatta - Free onsite parkingFive weeks Annual LeaveAbout the Business: Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Manager
vor 2 Monaten
Perth, Österreich Ngare Employment Solutions Pty Ltd VollzeitBased locally in Balcatta – Free onsite parkingFive weeks Annual LeaveAbout the Business: Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Manager
vor 2 Monaten
Perth, Österreich Ngare Employment Solutions Pty Ltd VollzeitBased locally in Balcatta – Free onsite parkingFive weeks Annual LeaveAbout the Business:Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.Community is at the heart of what we do as we collect over 120 million...
-
Customer Service Specialist
vor 1 Monat
Perth, Österreich This Is An It Support Group VollzeitCustomer Service Specialist*** This is a Perth location only roleThe Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs...
-
Customer Service Specialist
vor 1 Monat
Perth, Österreich This Is An It Support Group VollzeitCustomer Service Specialist *** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations.COO also runs...
