Bell Captain

Company Description
Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own.
Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars.
Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur.
It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space.
Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.
Why work for Accor?We are far more than a worldwide leader.
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We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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Job Description
As a Bell Captain, you will lead and oversee the day-to-day operations of the Bell Desk team.
You will also train and coach the team in being the best-in-class first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs.
You will play a key role in creating memorable experiences for our guests by delivering a warm and efficient service from arrival to departure.
Consistently offer professional, friendly and engaging serviceEnsure all guests are greeted, acknowledged, and being taken care of.Assign daily tasks and duties to the team through the dayAssign and ensure breaks are taken during each shiftPerform administrative duties as assignedAttend meetings as neededWork with group contacts to ensure a smooth and seamless conventionMain contact for room dropsMaintain and ensure department follows hotel guidelinesFollow up on all VIP transportation requestsPerform all duties of the bell attendant.Responsible for the delivery to the room of Guest's luggage, messages and any other items for delivery within the HotelEngage warmly with guests whilst escorting them to their roomEnsure the timely and efficient transfer of luggage to and from the guest's roomEnsure the guest is familiar with their room upon arrival (orientation, temperature control, etc…)Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests and answering questions in a helpful and informative wayProvide information and recommendations about local attractions, restaurants, and transportation options.Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted.Coordinate with valet for outstanding arrival and departure experiences.Assist guests with storage of luggage.Monitor and ensure the security of guest belongings during transportation and storage.Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.Maintain effective communication with colleagues to ensure seamless guest experiences.Maintain accurate records of stored luggage and ensure security protocols are followed.Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.A knowledge of hotel services, activities, and hours of operations is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.Follow all hotel and Forbes/LQA standards of service.Conduct self-audits and participate in the feedback of audits conducted to improve service levels.Handle guest concerns and provide assistance and resolutionProudly be an ambassador of the property and the Fairmont brandMaintain regular and predictable attendanceOther duties as assignedQualifications
Previous experience in a similar role within the hospitality industry requiredPrevious customer related experience requiredHigh School graduate or equivalent requiredStrong customer service skills with a friendly and outgoing personality.Excellent communication skills and a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableKnowledge of local attractions, restaurants, activities, and transportation options is an advantage.Ability to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a team and under minimal supervisionAbility to focus attention on guest needs, remaining calm and courteous at all timesMust have ability to communicate well both verbally and written.Reading and counting is essential.Available to work shifts which include mornings, evenings, overnight, weekends, and holidaysAdditional Information
What is in it for you:
Wage:USD $24.00Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHAccor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity.
A home away from home.
Where diversity and inclusion are celebrated.
Privacy and personal information are protected.
Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
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