It Support Technician
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The below information outlines the role title, location and details of our vacancy. Please review and select "apply" to formalise your interest. You may also pass the details of this role onto another person by using the "Nominate Someone" button.
Vacancy NameVacancy No: VN090
DescriptionNew Forests seeks an energised candidate, excited about the world of AI and IT in the cloud - motivated to drive education and adoption of new & existing cloud technologies.
Reporting into the Director of Business Services, this role will provide frontline IT platform, hardware and software support to employees globally, and work alongside industry experts, leveraging IT service providers to maximise employee efficiency and improve overall IT service operations.
About New ForestsNew Forests is a global investment manager of nature-based real assets and natural capital strategies. We manage a diversified portfolio of sustainable timber plantations and conservation areas, carbon and conservation finance projects, agriculture, timber processing and infrastructure. We aim to generate shared prosperity for our clients and the communities in which we operate and accelerate the transition to a sustainable future.
Key ResponsibilitiesIn this role, you will be responsible for:
Ensuring maximum productivity of global staff in their use of PC's, mobile devices and end-user softwareTroubleshooting and diagnosing technical issues, over the phone and in personProviding first level support of other IT services including print, video conferencing, telephony, network & remote accessParticipating in knowledge sharing and advice to the wider user communityEffective engagement with 3rd parties to optimise outcomesOverseeing IT-related processes associated with employee on & off-boardingContributing to technology-related projectsEnhancing cyber security awarenessPerforming other IT duties as directedQualifications, Experience and StrengthsWe are looking for a dynamic, enthusiastic person with excellent verbal and written communication skills who is able to deliver great customer service with an attitude of willing to please and succeed. The ideal candidate for this role will have strong organisational skills and attention to detail, the ability to work alone on tasks in a proactive manner and be excited by technological change, and willingness to learn new technologies.
We are seeking candidates with the following qualifications, experience, and strengths:
Relevant qualifications in Information Technology or related fieldPrevious experience working with a variety of IT hardware and software, particularly the Microsoft Office suite and 365Demonstrated problem solving & analytical skillsKnowledge of Microsoft SharePoint & Teams, Microsoft Azure & Active DirectoryUnderstanding of network & virtual server environments, and cyber-security threats & preventative measuresPrevious experience providing remote technical support and working as part of a helpdesk will be highly regardedHow to ApplyWe pride ourselves on having a supportive New Forests culture that is inclusive to all and we would love to learn how you can bring your unique skills and experience to our business. If you have experience in any of these areas, we encourage you to apply for our roles, even if you only meet some of the criteria.
To apply, please provide your resume in PDF format.
Phone calls will not be accepted however you may contact us through email: ******.
New Forests is a Certified B Corp and an Equal Opportunity Employer that values diversity and inclusion. We offer flexible working arrangements to all employees to support their work/life balance.
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