Technical Support Manager

vor 2 Wochen

Sydney, Österreich UTS Marketing Vollzeit

Management (Information & Communication Technology)Full timeInformation Technology Unit: Research TechnologyAt UTS, we're changing the game. We're on a journey to be the leading university of technology and we're moving the world forward with our breakthroughs. Our state-of-the-art campus in Sydney's vibrant Tech Central precinct is a hub of creativity, innovation, and collaboration, where curiosity thrives.As we transform our Digital Strategy, we're modernising and adopting Agile methodologies, including the SAFe framework, to boost efficiency and responsiveness. You'll be joining a supportive and inclusive community that values diverse perspectives and encourages you to bring your whole self to work.The OpportunityAs the eResearch Manager, you will be responsible for overseeing the strategy, management, and enhancement of large and complex Research Technology platforms at UTS. This role involves developing and executing technology roadmaps, ensuring alignment with the university's strategic goals, and driving continuous improvement in platform services.This role is ideal for experienced professionals with backgrounds such as technical support manager, infrastructure manager, or service delivery manager, as well as similar leadership roles. We're looking for individuals who are passionate about leveraging cutting-edge technology, have a proven track record of leading high-performing teams, managing complex projects, and building strong relationships with diverse stakeholders.You will lead a cross-functional team of engineers, analysts, and administrators, working closely with external vendors and internal stakeholders to ensure that eResearch platforms are secure, scalable, and high-performing.A Day in the Life of a Platform Manager - eResearch at UTSLead the management and optimisation of large, complex Research Technology platforms to ensure reliability, security, and performance.Develop and execute eResearch platform strategies and roadmaps that align with the university's business and digital goals.Lead and coordinate the streams of activities within eResearch operations, i.e. technology advisory, service provisioning, support, engagement and awareness, and training.Collaborate with cross-functional teams and stakeholders to ensure seamless platform integration and adherence to ITU standards.Provide leadership and mentorship to your team, fostering a collaborative and innovative work environment.Drive continuous improvement, identifying opportunities to enhance platform capabilities and implement new features.Ensure compliance with security, regulatory, and industry standards through regular audits and assessments.Manage relationships with external vendors, negotiating contracts and exploring innovative solutions to meet platform needs.What You'll Need to SucceedExtensive experience in managing complex IT platforms, with a deep understanding of eResearch technologies and lifecycle management.Ability to develop and execute platform strategies that align with the university's broader objectives.Extensive experience in leading cross-functional teams, managing performance, and mentoring team members to achieve strategic goals.Exceptional organisational skills and the ability to adapt to changing priorities and challenges, while maintaining resilience composure under pressure.Excellent skills and resourcefulness in identifying and resolving complex technical and operational issues while ensuring platform reliability and team performance.Proficiency in agile practices, with experience collaborating effectively within agile teams using Scrum or Kanban.Expertise in implementing security measures, mitigating risks, and ensuring compliance with data protection and cybersecurity standards.Experience in building and maintaining relationships with external vendors, negotiating contracts, and managing platform enhancements.Strong communication skills to work with internal and external stakeholders and align platform services with the university's goals.Ability to manage project budgets, conduct financial estimation, and ensure cost-effective platform operations.Remuneration & BenefitsA competitive and comprehensive remuneration package will be offered. This role attracts 17% superannuation in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits. We prioritise your growth with extensive learning and development opportunities, including leadership programs, study time support, and access to resources like LinkedIn Learning. Enjoy a comprehensive health and wellbeing package featuring on-campus health services, fitness discounts, and childcare support. Financially, we offer competitive benefits, including salary packaging options, and exclusive discounts on various products and services. Plus, benefit from generous leave entitlements and staff recognition programs that celebrate your achievements. This position is full-time and appointment will be made on a continuing basis.How to ApplyPlease submit your application with your updated Resume and Cover Letter.Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at ****** must have current and valid work rights in Australia.Applications close on Friday, 10th January 2025 at midday.AccessibilityIf you require any adjustments to the recruitment process or an alternative application pathway please contact ****** for assistance.UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines. We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.
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