Technical Support Engineer
vor 6 Stunden
To build relationships that last with the world's cloud CX leaderSoftware engineeringFull-timeOffice | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions.About the roleThe Senior Technical Support Engineer is a senior member of the Technical Support team at NICE CXone. As a DSE, you are the point of contact for assigned large enterprise customers and provide advanced-level technical support to them. You manage high-impact technical cases for your customers to ensure all break/fix issues are addressed quickly and appropriately. You work with Technical Support Engineers (TSEs) who typically own many of the technical cases.What you'll be responsible forPartner with stakeholders to understand specifications, business requirements, and communicate insights.Scripting and Automation: Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks.Test Automation: Create and implement code tests and software test automation.Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals.Numerical problem solving: Works with numerical information and performs mathematical calculations to solve problems.Accurately identifies and rectifies discrepancies or errors that exist in information and deliverables.
#J-18808-Ljbffr
-
Technical Support Engineer
vor 4 Wochen
Sydney, Österreich Servicenow VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Technical Support Engineer
Vor 5 Tagen
Sydney, Österreich Dell Gmbh VollzeitTechnical Support Engineer At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products.Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.No matter how complex the challenge, we rise to it.We answer questions about the installation, operation,...
-
Technical Support Engineer
vor 2 Monaten
Sydney, Österreich NICE VollzeitThis is a Technical Support Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re...
-
Technical Support Engineer
vor 2 Monaten
Sydney, Österreich Snyk Ltd. VollzeitOur Opportunity As our technical support engineer, you will be talking directly to active and prospective Snyk customers every day. You'll join our Customer Success team, and you'll work directly alongside our talented engineering team to help solve the most complex issues.You'll spend your time: Answering our users' questions through email, chat, and GitHub...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich Servicenow VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Technical Support Engineer
vor 2 Monaten
Sydney, Österreich Snyk Ltd. VollzeitOur OpportunityAs our technical support engineer, you will be talking directly to active and prospective Snyk customers every day. You'll join our Customer Success team, and you'll work directly alongside our talented engineering team to help solve the most complex issues.You'll spend your time:Answering our users' questions through email, chat, and GitHub...
-
Technical Support Engineer
vor 2 Monaten
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Senior Technical Support Engineer is a senior member of the Technical...
-
Technical Support Engineer
Vor 3 Tagen
Sydney, Österreich Dell Gmbh VollzeitTechnical Support EngineerAt Dell Technologies, world-class service doesn't end when a customer purchases our innovative products.Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.No matter how complex the challenge, we rise to it.We answer questions about the installation, operation,...
-
Technical Support Engineer
vor 2 Monaten
Sydney, Österreich Nice Systems VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Technical Support Engineer is a senior member of the Technical...
-
Senior Technical Support Engineer
vor 2 Monaten
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 2 Monaten
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 2 Monaten
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 2 Monaten
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 2 Monaten
Sydney, Österreich ServiceNo VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich ServiceNo VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich ServiceNo VollzeitJob Description What you get to do in this role The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.In support engineering, the customer and their positive experience is paramount and central to our daily efforts.ServiceNow...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
