Client Services Agent
vor 2 Monaten
Digital Asset Custody, the way it should be Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering CryptoCustody services to Institutional Investors.
Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth.
Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East.
We aim to be the best in class in providing Crypto Custodian services.
Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team.
The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients.
This role is integral to maintaining compliance and mitigating financial crime risk within our organization.
Core responsibilities: Direct SupportEnd to end support for global clientsTriage all incoming client enquiriesMonitoring and InvestigationsConduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.Provide guidance and support to analysts handling transaction monitoring and screening.Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.Client Onboarding SupportAssist the onboarding team with KYC and information requests from third parties.Risk ManagementCompile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.Process ImprovementReview and update departmental procedures, driving system and process enhancements.Operational SupportAssist with various operational tasks as needed.24/7 Coverage: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work.Additional Responsibilities: Platform SupportProvide support across trading, operations, settlement, custody, and collateral management platforms.Digital Asset KnowledgeWhile knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.
Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction.Personal attributes: Team playerProfessional curiosityProactivityArticulate and clear in both verbal and written communicationFluent Business English – Additional languages is preferrable as we grow our Global teamAdaptable and able to work under pressure1 to 3 years in client services working in banking or large finance institutionsUnderstanding the post trade landscape and associated servicesHave experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or cryptoReport efficiently to management and risk team in a timely mannerExperience working in a distributed team with diverse culture and backgroundsOpen to change and comfortable working in a fast-paced environmentSelf-motivated and detail-oriented individualStrong verbal and written communication skillsProblem-solving and conflict-management skillsClient-oriented mindsetMust have exceptional EQ for dealing with clientsThis role will require shift and weekend hours.
We offer a range of fantastic benefits including:
Competitive employer contribution pension schemeESOP share schemePrivate health care30 days annual leaveFlexible bank holidays (can choose whether to work on bank holidays and use the leave elsewhere in the year) #J-18808-Ljbffr
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