Senior Operations Manager
vor 3 Wochen
Full time
Reporting to the Director Hotels, this role will be responsible for the successful management and delivery of related building, property and facilities management services for DOMA Hotels.
These services include building maintenance, contract management, the delivery of the scheduled and reactive maintenance plan, asset lifecycle management, efficient utilities usage, environmental and WHS.
The position entails overseeing a growing portfolio of hotel properties for the Group.
The Operations Manager (Facilities) will also lead the Hotels maintenance teams, across multiple locations, and work closely with key internal and external stakeholders across the hotel portfolio.
Key Skills / Qualifications
Significant demonstrated Facilities Management experience overseeing hotel assets or complex building operations Tertiary qualified in engineering, business management or related discipline along with a facilities management accreditation 10-12+ years minimum experience in facilities management operations Solid team building skills and the ability to drive strong performance from team members A strong customer focus with a commitment to customer satisfaction An ability to manage multiple stakeholders and projects simultaneously Strong financial acumen including sound procurement experience Contractor management in hotel and commercial building environment/s.
High tenacity with the ability to work in a highly demanding and changing environment Focus on continuous improvement and high-quality delivery Candidates willing to travel to Canberra and Newcastle on a regular basis Key Responsibilities - Main Duties
Accountable for managing the successful and efficient delivery of all Facilities Management services including managing the financial performance of the hotel portfolio building maintenance plans Develop and maintain an asset lifecycle management rolling program that considers long term plant replacement programs for all properties Undertake regular inspections of plant and equipment within the portfolio and provide feedback on condition and suitability to the Director Hotels Lead and manage the day-to-day operations and management of DOMA hotels maintenance staff, including the resource allocation, selection, training requirements, development of KPI's and staffing requirements Implement IT Facilities Management platform across the Portfolio Responsible for delivering superior customer service and liaising with any engaged consultants, contractors, suppliers and other external providers in the best interests of the portfolio Manage and maintain building operations to deliver high quality, efficient and cost-effective management of the assigned assets Build, maintain and develop strong and positive relationships with key internal and external providers Manage operating expenditure, resources, projects, budgeting for the portfolio Produce and present building and financial reporting as required to the Executive team Independently develop, implement and manage compliance and governance of scheduled and reactive maintenance activities undertaken by contractors and internal maintenance staff Ensure risk management, WHS, site safety, audit and inspections are completed and compliant.
High level written and verbal communication skills, representing DOMA on significant and complex building and infrastructure matters Develop and implement standard operating procedures to enable the ongoing management and optimal operation of the asset Develop and implement emergency responses business continuity plans to ensure resilience within the portfolio Develop, implement and report on progressive improvement of facilities management policies and procedures relating to Facilities management best practice maintenance and asset management activities Work closely with DOMA's Commercial Manager and internal development team, in both the pre-construction and delivery phase of hotel related assets to ensure successful outcomes are achieved Manage and support minor procurement activities in relation to scheduled and reactive maintenance Engage with key external stakeholders including building contractors, maintenance providers, brokers / insurers or other parties as required Lead and implement environmental and sustainability initiatives Willingness to work outside of hours, sometimes at short notice to achieve business objectives Other Responsibilities
Attend all relevant development, hotels and maintenance key meetings to ensure all deliverables are achieved and aligned to the overall business strategy Complete site visits as required across any assigned DOMA project Any other tasks as directed by the Director of Hotels and / or Executive team Ensure the delivery of all assigned tasks to a high level of quality and attention to detail Strong industry knowledge of legislative and regulatory requirements #J-18808-Ljbffr
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