Customer Service Officer
vor 1 Woche
Short description: Troocoo are thrilled to once again be partnering with a leading insurance agency on an exciting opportunity within their customer service department.
Work for a business that celebrates integrity, passion and vision whilst making an impact to the business and individual customers.
Duties: In this role you will be responsible for delivery of optimal customer service through collaboration and application of internal best practice protocols.
Duties include but are not limited to: Manage a portfolio of customer claims to completion Be proactive, identifying issues, remove blockers and above all make decisions to get customer repairs completed to time the first time Deliver excellent customer service and all associated system/administration updates.. Proactive management of customers within the hire car & repairer network.
Management of a blended customer service role (inbound & outbound calls, administration tasks & support to the assessing teams).
Application of best practice protocols while working towards tight deadlines and with minimal supervision.
What you will bring: To be successful in this exciting career opportunity, you will have demonstrated experience providing exceptional customer service.
You will ideally bring: Prior experience in a complex customer service environment.
Ability to work and problem solve in a fast-paced environment, with no two days the same
A resilient and mature personality - you will be handling sensitive information and dealing with people in difficult situations.
Strong organizational skills and attention-to-detail, with the ability to prioritize based on urgency and deadlines.
Highly developed verbal and written communication skills.
What's on offer: Location – This role is based at our Malvern office (East of Melbourne City).
A premier office environment close to public transport and Melbourne CBD Extra leave - Enjoy additional leave days on us
You'll receive a paid 'ME' day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Attractive salary package of $71,000 + incentives If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
If you are an experience customer service professional based in Victoria & looking for a business where you can continue to grow and develop, please hit apply or reach out to ****** directly.
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