Customer Service Officer
vor 1 Monat
Bulla Dairy Foods is 100% Australian owned and operated and has been proudly making dairy products in country Australia for six generations.
We are one of Australia's oldest family-owned dairy companies and believe in our brand, our people and take pride in crafting dairy products for the world. We currently have an exciting opportunity for a Customer Service Officer to join our Customer Service team.
Reporting to the Customer Service Manager, you will be responsible for providing prompt, accurate and effective responses to a diverse range of queries including stock availability, product information, customer enquiries, service issues, customer and consumer feedback.
Your responsibilities will include: Manage customer and consumer enquiries via phone and email, providing prompt, friendly, and accurate responses.Handle incoming orders with precision, check stock availability, and keep customers and Bulla Account Managers informed of any updatesInvestigate customer claims and ensure they're resolved swiftly, while keeping everything documented in the system.Constantly look for ways to enhance service quality and contribute to our culture of continuousAssist with 3PL coordination and inventory/order management to support seamless operations.You will have: 1-2 years' experience in a Customer Service role, preferably within the FMCG, Manufacturing or Transport industrySAP knowledgeMicrosoft Suite and Export ExperienceEffective time-management & prioritisation skillsAbility to effectively communicate with internal & external stakeholdersStrong attention to detail & a high level of data accuracyAbility to work in a face paced environmentWhat we can offer you: Hybrid working model with flexible work-from-home arrangements.Opportunity for professional growth within a supportive team environment.A great cultural environment in a proud, Australian family-owned businessShort-Term Incentive ProgramCorporate clothing allowanceDelicious take-home productFree parking at all our sitesHow to apply: This is a rare and exciting opportunity within a reputable family business.
With great opportunities for personal growth and development, you'll contribute to the success of this iconic household brand with a long history and bright future.
Apply now by "hitting apply" to join the Bulla family. Note, you will receive an email from Breezy after your application with a questionnaire, please complete this to finalise your application At Bulla Dairy Foods, we are dedicated to fostering a diverse, equitable, and inclusive culture where everyone feels they belong.
We value diversity and the unique contributions of each team member.
Our goal is to create an environment where all employees feel valued, respected, and safe, enabling them to perform at their best and reach their potential.
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