Customer Sales Support Representative
vor 5 Stunden
Customer Sales Support Representative page is loadedCustomer Sales Support RepresentativeApply locations Australia, QLD, BrisbaneTime type: Full timePosted on: Posted 19 Days AgoTime left to apply: End Date: January 19, 2025 (9 days left to apply)Job requisition id: R0072527Sandvik Mining and Rock SolutionsCustomer Sales Support Representative – Milton | Brisbane QLDJoin our dynamic team at the forefront of customer engagement
Situated in the vibrant Milton Green precinct, we are seeking a dedicated Customer Support Representative.
Your role will be crucial in assisting customers with Sandvik parts orders and quotations, directly contributing to the success of our operations and customer satisfaction.Our Company and CultureSandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries.
We conduct business in a sustainable and responsible manner, always acting in line with our high ethical standards, putting safety first and considering the environment and communities in which we operate.
We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect.
We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.Your Role as a Customer Support RepresentativeAs a Customer Support Representative, you'll be at the heart of our customer service operations.
Your day will involve handling incoming and outgoing calls, managing email correspondence, and supporting your allocated customer base.
You'll build lasting relationships as the go-to person for parts orders and quotations, ensuring smooth daily operations for our customers.
This role often requires you to investigate and resolve delivery and order-related issues, so strong problem-solving skills are essential.
The satisfaction you get from resolving a customer's delivery problem and keeping their operations on track will be a key part of your job.On the technical side, you'll maintain data in our Customer Relationship Management (CRM) system and work with various e-commerce platforms to manage transactions between Sandvik and our customers.
Given our global reach, you'll interact with a diverse range of people from our supply chain network worldwide.Our Customer Support Team offers a flexible work environment with a hybrid home and office arrangement, allowing you to work from home two days a week.
We provide a comprehensive 'working from home' kit, including a laptop, monitor, wireless keyboard and mouse, and an internet dongle, to ensure you're set up for success.As we work within the mining industry, there is the requirement for 24 hour a day support for those emergency situations.
Once fully trained and confident, each Customer Support Representative is required to work 9 weekend days and two 1-week blocks on call, per year.
These days are paid at penalty rates and can be worked from the comfort of your own home.What You'll Need to Succeed:Exceptional Customer Service Skills: A minimum of two years' experience in customer-focused roles, such as telecommunications, insurance, retail, hospitality, or any sector known for outstanding customer care.Strong Work Ethic: We value honesty, professionalism, and integrity.
The ideal candidate will thrive in a team environment, demonstrating flexibility, a willingness to embrace change, and exceptional communication skills.Technical Proficiency: Experience with Microsoft Office tools such as Outlook, Excel, PowerPoint, and Word is necessary.This is a permanent role that requires flexibility around start and finish times to accommodate customer service across different time zones from New Zealand to Western Australia.Agencies need not apply.You must have the right to live and work in Australia to apply for this job.
Applications with a cover letter will be highly regarded.Reasons you should join the Sandvik teamAt the heart of Sandvik is a profound commitment to safety.We are located in the heart of the Milton Green Precinct that looks over the Brisbane River and skyline.Our team is very supportive, and we have an exceptional onboarding and training process.Attractive penalty rates for overtime and weekends worked.Ongoing support and internal development options.Potential to work from home, up to twice a week.We have a diverse workforce which makes for a great place to work.We have an Employee Benefits Program which includes salary sacrifice options, and many other perks.Option to purchase up to two weeks additional annual leave per year.Sandvik is proud to be a Work180 Endorsed Employer for Women.
If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.Talent Acquisition SpecialistAnnaliese FisherFor further information - ****** you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering.About UsSandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries.
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Customer Sales Support Representative
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Brisbane, Österreich Sandvik VollzeitCustomer Sales Support Representative page is loadedCustomer Sales Support RepresentativeApply locations Australia, QLD, BrisbaneTime type: Full timePosted on: Posted 19 Days AgoTime left to apply: End Date: January 19, 2025 (9 days left to apply)Job requisition id: R0072527Sandvik Mining and Rock SolutionsCustomer Sales Support Representative – Milton |...
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Brisbane, Österreich Sandvik VollzeitCustomer Sales Support Representative page is loadedCustomer Sales Support RepresentativeApply locations Australia, QLD, BrisbaneTime type: Full timePosted on: Posted 19 Days AgoTime left to apply: End Date: January 19, 2025 (9 days left to apply)Job requisition id: R0072527Sandvik Mining and Rock SolutionsCustomer Sales Support Representative – Milton |...
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