Customer Success Manager
vor 2 Monaten
About Us
AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences.
Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI.
We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.
Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company.
We secured a 66 million dollar Series B in 2021.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale.
Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve.
If you're looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
This is a pivotal role within AfterShip's global Customer Success team, with reporting lines to the Head of Customer Success (APAC).
Occasional collaboration with the global team in Greater China, South East Asia, Europe or North America, may require flexibility in work hours to accommodate meetings or tasks.
Key Job Responsibilities:
Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth.
Lead the onboarding process for new clients in conjunction with the Technical Account Manager for implementation.
Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities.
Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams.
Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations.
Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services.
Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success.
Share best practices and new product features with customers while providing feedback to the product team.
Assume responsibility for meeting dollar retention and expansion KPIs.
Travel as needed for client meetings/trade show events (up to 25%, fully covered).
Drive growth of AfterShip's client base and revenue in APAC markets.
Basic Qualifications:
Bachelor's Degree or higher.
7-10+ years of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results.
Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.
Ability to manage complex projects and collaborate with multiple internal and external stakeholders.
Comfortable in a fast-paced environment requiring strong time management and prioritization skills.
Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities.
Excellent listening and analytical skills, with a consultative selling approach and high motivation.
Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards.
Outstanding written and verbal communication skills for effective presentations.
Proficiency in English is required; proficiency in Mandarin, Cantonese, or other languages is a plus.
Based in Melbourne or Sydney, Australia, with experience working in international teams as a remote role.
Preferred Qualifications:
Related working experience in eCommerce/ FMCG/ Brand Retail / SaaS / Advertising / consulting Industry.
Thorough knowledge of the Australian e-commerce ecosystem and local online retail community.
Overseas working experience or work in an international team with a global timezone.
At AfterShip, we understand that not all applicants will have skills that match the job description exactly.
We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply.
We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.
We are an equal opportunity employer.
In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job's location.
Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#J-18808-Ljbffr
-
Customer Success Manager
vor 1 Monat
Central Coast, Österreich Northern Impact Llc. VollzeitOverviewGlobal leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
Vor 2 Tagen
Central Coast, Österreich Cority VollzeitCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...
-
Customer Success Manager
vor 2 Wochen
Central Coast, Österreich Bnb Chain VollzeitCompany DescriptionSmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide...
-
Customer Success Manager
vor 2 Monaten
Central Coast, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...
-
Customer Success Manager
Vor 2 Tagen
Central Coast, Österreich Sofico Nv VollzeitThe RoleRelational DevelopmentIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
-
Customer Success Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of...
-
Cority | Customer Success Manager
Vor 2 Tagen
Central Coast, Österreich Buscojobs VollzeitCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...
-
Smartrecruiters | Customer Success Manager
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitSmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide rely on...
-
Enterprise Customer Success Manager
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitJoin a Dynamic Team Protecting SaaS Workloads Worldwide!Are you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection?KeepIt is growing, and our new Enterprise Customer Success Manager will have a tremendous impact on achieving our mission!Are you passionate about building lasting relationships with enterprise customers...
-
Upland Software | Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...
-
Enterprise Customer Success Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitJoin a Dynamic Team Protecting SaaS Workloads Worldwide!Are you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection?KeepIt is growing, and our new Enterprise Customer Success Manager will have a tremendous impact on achieving our mission!Are you passionate about building lasting relationships with enterprise customers...
-
Customer Success Manager
vor 2 Wochen
Central Coast, Österreich The Descartes Systems Group Inc. VollzeitDescartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...
-
Associate Customer Success Manager
vor 4 Wochen
Central Coast, Österreich The Simpro Group Pty Ltd VollzeitAssociate Customer Success ManagerApply locations: Eight Mile Plains, Queensland, AustraliaTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR101032First Things First - What We Can Offer YouGround-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth,...
-
Customer Success Account Manager
vor 4 Wochen
Central Coast, Österreich Shiftcare VollzeitWe are seeking a Customer Success Manager to join our growing team in Australia.Who are we?ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals.Thousands of companies (5,000+) rely on ShiftCare to optimise the way they deliver care through...
-
Customer Success Manager
Vor 2 Tagen
Central Coast, Österreich Shiftcare VollzeitThis position requires a strategic thinker with a passion for driving efficiency and delivering exceptional service to ourusers.At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support trends, and ensuring the continuous improvement of our customer experience.This position requires a strategic...
-
Senior Customer Success Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the role As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the...
-
Associate Customer Success Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitAssociate Customer Success Manager Location: Sydney, New South Wales, AustraliaPosted on: Posted YesterdayJob Requisition ID: R-17219TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of...
-
Associate Customer Success Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitAssociate Customer Success ManagerLocation: Sydney, New South Wales, AustraliaPosted on: Posted YesterdayJob Requisition ID: R-17219TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of...
-
Airwallex | Customer Success Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Customer Success Manager, Anz
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitIntuit Mailchimp is a leading marketing platform for small businesses.We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.The Customer Success team within our Global Customer Solutions organization is focused on engaging and...
