Enterprise Customer Success Manager
vor 1 Woche
Join a Dynamic Team Protecting SaaS Workloads WorldwideAre you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection?
KeepIt is growing, and our new Enterprise Customer Success Manager will have a tremendous impact on achieving our missionAre you passionate about building lasting relationships with enterprise customers while solving complex technical challenges?
Do you thrive on helping clients achieve their goals with cutting-edge SaaS solutions?
Keepit is seeking an Enterprise Customer Success Manager with a strong technical background to join our dynamic team and serve as a trusted advisor to our most strategic customers.
This role combines the responsibilities of a Customer Success Manager and a Technical Account Manager, requiring a deep understanding of SaaS environments and technical problem-solving capabilities.As an Enterprise CSM at Keepit, you will align our solutions with customers' business goals and technical needs.
You will lead complex onboarding projects, provide technical guidance, foster collaboration across teams, and empower customers to maximize Keepit's platform to safeguard critical data across SaaS applications.
This is an opportunity to work closely with our largest enterprise accounts, acting as the key technical expert and directly contributing to their success and the growth of Keepit.Key ResponsibilitiesChampion success for key accounts: Serve as the trusted advisor for our largest enterprise customers, ensuring they achieve their goals.
Act as the technical go-to person for all aspects of Keepit's platform.Onboarding & implementation: Lead onboarding and implementation projects, managing timelines and working with Solution Engineers to integrate Keepit's solutions.
Use technical expertise to solve integration challenges and ensure optimal performance.Advocate for multi-workload adoption: Promote Keepit's broader platform beyond M365 and Entra ID to other SaaS environments.
Provide technical insights to help customers expand adoption.Strategic planning & renewals: Develop and execute success plans, leveraging data to ensure account health and address evolving needs.
Lead renewals, identify risks, and collaborate with sales to implement corrective actions for long-term retention.Cross-department collaboration: Collaborate with sales to identify upsell and cross-sell opportunities, sharing accountability for targets.
Use technical knowledge to highlight additional solutions that benefit customers.Customer engagement & advocacy: Lead business reviews, share product updates, and organize events to deepen engagement.
Advocate for customer technical requirements within Keepit.Issue resolution: Be the escalation point for complex issues, ensuring prompt and effective resolution.
Troubleshoot and resolve issues using your technical expertise.On-site visits & industry engagement: Build strong relationships through on-site visits and represent Keepit at industry events.
Provide technical demonstrations and support during these engagements.What We're Looking ForExperience in customer success, technical account management, or technical consulting, ideally with enterprise customers in the SaaS or tech industry.Strong technical background in cloud solutions, data management, or SaaS environments, with the ability to translate customer requirements into actionable solutions.Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and a solid understanding of SaaS architecture and data protection.Excellent communication skills, with a track record of building trusted relationships with executives and technical teams.Ability to thrive in a collaborative environment, working closely with sales, engineering, and product teams.Willingness to travel regionally to meet customers and represent Keepit at events.We Offer:Competitive salary.Pension scheme and Healthcare coverage.A modern, energetic global work environment.Flexible work-life balance supported by a hybrid working model.Regular team-building activities.Opportunities for professional development and career advancement.Compensation based on experience and skill set.About Keepit:Founded in 2007, Keepit is a global leader in SaaS data backup.
Headquartered in Copenhagen, Denmark, we operate across Europe, the US, Australia, and New Zealand.
Our vendor-neutral backup solutions ensure that customer data is securely stored in our own resilient data centres.Recognised as a Leader in Forrester's New Wave for SaaS Data Protection, Keepit stands out for its broad coverage, usability, security, privacy, and innovative roadmap.#J-18808-Ljbffr
-
Enterprise Customer Success Manager
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitJoin a Dynamic Team Protecting SaaS Workloads Worldwide!Are you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection?KeepIt is growing, and our new Enterprise Customer Success Manager will have a tremendous impact on achieving our mission!Are you passionate about building lasting relationships with enterprise customers...
-
Customer Success
vor 1 Monat
Central Coast, Österreich Promorepublic VollzeitLondon, England or US East CoastFull TimeCustomer Success Manager for Enterprise Product (Mid-Level)PromoRepublic has a tailored solution for Multi-Locational Brands in Franchise and Direct Sales industries.We are organizing a strong marketing team to build thought leadership and brand awareness in the marketing technology market.We are looking for a driven...
-
Customer Success
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitLondon, England or US East Coast Full Time Customer Success Manager for Enterprise Product (Mid-Level) PromoRepublic has a tailored solution for Multi-Locational Brands in Franchise and Direct Sales industries.We are organizing a strong marketing team to build thought leadership and brand awareness in the marketing technology market.We are looking for a...
-
Enterprise Client Success Manager
vor 1 Monat
Central Coast, Österreich Reward Gateway VollzeitEnterprise Client Success ManagerDepartment: Client SuccessEmployment Type: Full TimeLocation: Melbourne or SydneyReporting To: Head of Enterprise Client SuccessDescriptionIn May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting...
-
Customer Success Manager
vor 3 Wochen
Central Coast, Österreich Salesforce, Inc. VollzeitWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Enterprise Client Success Manager
vor 2 Monaten
Central Coast, Österreich Rewardgateway VollzeitClient Success, Melbourne or Sydney, Full TimeJob DescriptionIn May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45...
-
Enterprise Client Success Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitClient Success, Melbourne or Sydney, Full Time Job Description In May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45...
-
Customer Success Manager
vor 2 Wochen
Central Coast, Österreich Northern Impact Llc. VollzeitOverviewGlobal leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Storyblok Gmbh VollzeitJOB SUMMARYThe 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of...
-
Central Coast, Österreich Buscojobs VollzeitVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud.Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.Founded by serial entrepreneurs, Roy and...
-
Senior Customer Success Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the role As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Boomi VollzeitAbout Boomi and What Makes Us SpecialAre you ready to work at a fast-growing company where you can make a difference?Boomi aims to make the world a better place by connecting everyone to everything, anywhere.Our award-winning, intelligent integration and automation platform helps organizations power the future of business.At Boomi, you'll work with...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Salesforce, Inc. VollzeitCustomer Success Manager - Public SectorAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Success Manager - Public Sector About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance...
-
Sr. Enterprise Customer Support
vor 3 Wochen
Central Coast, Österreich Canva VollzeitAbout the Group/TeamHelp and support is a complex and exciting problem space, especially at scale.With a mission of "Every user empowered, every voice heard", Canva's User Voice super group is the critical interface to our most valuable partners: our users.We want to ensure they have a flawless experience while using Canva products as we scale our way to...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...
-
Central Coast, Österreich Tideri Jobbörse VollzeitJob Requisition ID: JR271521 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...
-
Customer Success Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout UsAfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences.Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI.We deliver...
