Enterprise Client Success Manager
vor 3 Monaten
Client Success, Melbourne or Sydney, Full Time Job Description In May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.
Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45 countries.
Together, Reward Gateway and Edenred are global leaders in employee benefits and engagement.
We help clients transform employee experiences to attract, engage, and retain top talent through benefits, rewards, recognition, and well-being programs.
Our shared mission, 'Making the World a Better Place to Work' and 'Enriching Connections, For Good,' guides us in improving employee engagement and building stronger, more resilient organisations for a better future.
Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need to deliver successful, meaningful programmes within an Enterprise client portfolio.
The Enterprise Client Success Manager will deliver a premier service, helping clients to raise awareness and engage their employees in their benefit offering, and showcasing all the products that Reward Gateway can offer to improve adoption and employee engagement.
Flexible, Hybrid Working:
Our office is for you to use as much as you like; as a minimum our APAC Implementation Team works from our Sydney office or Melbourne Office at least twice a week.
Key Responsibilities Develop and maintain a strategic partnership with our clients by understanding their people and their business goals.
Multi-threading with multiple stakeholders within each client to offer support and make valuable contributions to help your clients achieve successful programmes that improve employee engagement.
Always seeking opportunities to build on the success of our customers' services, via usage and functionality.
Identify revenue-generating opportunities by providing additional solutions to your clients, and collaborating with the relevant Strategic Account Manager who is your commercial partner for your book of business.
Retaining your clients by building valuable relationships that truly delight and partner with key customer contacts throughout the renewal process to secure the ongoing partnership.
Building a detailed view of the risks within your portfolio and implementing plans to mitigate risk.
Working collaboratively with our clients on communication strategies to improve employee engagement.
Understanding how our solutions fit within the broader HR landscape and the ability to relay RG concepts and methodology to clients.
Analysing engagement data and reviewing this with our clients to demonstrate the value of the programme and how it is aligned to their goals.
Work with your clients to develop and implement strategies to improve these results further.
Ensuring our customer systems (Salesforce) are always accurate and up-to-date.
Travelling to meet clients at their site, at our Office or using video conferencing to conduct review meetings, demos, training or employee facing webinars.
Managing a portfolio of clients with an annual value of approx $2m - $2.5m with a growth target of 7% - 14%.
Playing a significant role in RG-run events, engaging in networking, hosting, and possibly speaking or providing support.
Skills Experience within a face-to-face client relationship role where you have partnered with, pitched and presented to multiple C-Suite stakeholders.
Experience of managing B2B Enterprise or upper Enterprise client portfolios where you have driven usage and adoption through the development and execution of highly personalised, strategic account plans.
Excellent negotiation skills coupled with proven delivery against client retention and client revenue growth deliverables.
Excellent communication skills with an ability to translate technical solutions or complex client challenges.
Previous experience of developing and contributing to communication planning and roll-out of those initiatives.
Experience of working in cross-functional teams.
The Interview Process Telephone interview with Senior Talent Acquisition Partner, APAC.
Online interview with Head of SMB & Mid Market Client Success and one of our Enterprise Client Success Manager team members.
Take home assessment task and presentation interview with Sales Director - Australia, Head of SMB & Mid Market Client Success and Head of Enterprise Client Success.
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates.
If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know.
Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable.
Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work.
We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation.
Express yourself, join our community and help us Make the World a Better Place to Work.
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