Buscojobs | Client Success Manager, Federal Government
Vor 7 Tagen
Esri Australia is the leader in the Australian geospatial sector and is the national distributor for the world-leading ArcGIS platform.
We bring together the best and brightest in our industry.
Every person in our team is highly skilled.
With different technical and industry strengths, we are committed to delivering real outcomes, and our unwavering work ethic makes sure of it.
As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and effectively.
That's where you come in
About the Role The Client Success Manager, Federal Government (CSM Fed / Gov) partners with Esri Australia's Federal Government sector clients to generate maximum return on their investment and value by understanding and supporting their business outcomes.
The CSM Fed / Gov will ensure these clients derive greater business value by drawing on Esri Australia's best practices, innovations, and capabilities.
The CSM Fed / Gov will deliver proactive account management at scale across the portfolio, with a focus on driving adoption, innovation, and community programs.
The CSM Fed / Gov, under direction from the Client Success Manager Practice Lead, Federal Government will have responsibility for the client experience within an assigned Federal Government portfolio, and will work collaboratively across Esri Australia lines of business to achieve the following:
Ensure long-term business performance by working with Federal Government clients to identify, quantify, qualify, and demonstrate value in their GIS investment to secure and grow Esri Australia Annual Recurring Revenues (ARR).
Drive revenue expansion and Total Client Value (TCV) by working with Federal Government clients to identify new use cases for GIS within each organisation and collectively across the sector – and support Sales in driving sector expansion by achieving assigned CSM Qualified Lead (CSMQL) targets.
Drive Net Revenue Retention (NRR) through the implementation of adoption and innovation programs within the Federal Government portfolio that drive up-sell and cross-sell revenues.
Work collaboratively with Sales and other key stakeholders to ensure contract renewal rates for Federal Government portfolio clients are achieved each financial year.
Continue driving the realisation of client value via the CSM program to deliver sustainable competitive advantage for the Boustead Geospatial Group – operating as a key point of difference.
Successfully engage and influence stakeholders (including clients, third party organisations, suppliers (e.g., Esri Inc.)) to prioritise and deliver on the Boustead Geospatial Group's strategic objectives – focused on building client value and business competitive advantage.
Successfully coordinate client escalations that require senior management support and oversight.
Ensure ongoing and meaningful relationships with key clients via the CSM Program to support strong senior management interactions.
Represent Esri Australia and drive sector engagement at Federal Government industry forums.
Ensure compliance with all company policies and procedures.
About You We are looking for a Client Success Manager who can contribute to the further development of Esri Australia's client success program and facilitate the adoption of client-centric thinking within the office, team, and the wider company.
To be successful you will need to bring along: A bachelor's degree in an associated business discipline.
Minimum 10 years' experience in a similar client-facing or appropriately relevant role, in operating/servicing/managing an account or client.
Experience either working in or with the Federal Government.
Ability to consult with and negotiate with C-level executives, backed by a strong understanding of their business objectives.
Ability to analyse business and technical outcomes of large and complex clients and apply spatial technology and solutions to achieve those outcomes.
Excellent facilitation, interpersonal and communication skills with great commercial awareness.
Capacity to promote transformational change through the design and implementation of GIS capabilities.
Understanding and commitment to Client Success Management methodologies.
The ability to prioritise workload, manage time and schedule tasks whilst remaining resilient to changing priorities.
You must hold current permanent and full-time working rights in Australia.
Attitude and behaviour align with Esri Australia's core values.
Why Esri Australia At Esri Australia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being.
Joining us, you will be provided with:
Empowered Flexibility: We offer flexible work arrangements to promote work-life balance.
New employees are required to attend their local office full-time for the first two weeks to ensure a comprehensive onboarding experience before agreeing to a hybrid model.
Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
Career Advancement: We promote internal mobility and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
Appreciation and Engagement: Enjoy a range of benefits, including Paid Parental Leave, Employee Reward Gateway, Salary Continuance Insurance, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
Performance Recognition: Experience a financially rewarding Profit Share Bonus.
For further details or if you have any questions, please contact our Talent Acquisition team.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies.
#J-18808-Ljbffr
-
Buscojobs | Cyber Security
vor 14 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitRobert Walters Federal Government team are working with a large number of Federal Government departments to provide experienced and skilled ICT contractors for non-ongoing positions or permanent.Your New Role : We are working with a number of Federal Government departments across Canberra, Sydney, Melbourne, Brisbane, Adelaide, and Perth.What You'll Need to...
-
Project Manager
vor 16 Stunden
Central Coast, Österreich Buscojobs VollzeitProject Manager (Federal Health with PMP)Only for registered membersAUD 100,000 - 125,000Project Manager (Federal Health with PMP)Prometheus Federal Services (PFS), a trusted partner to federal health and social services agencies, has an opening for Project Manager.You will work closely with and support Federal health and social services agency clients in...
-
Buscojobs | Splunk Monitoring Engineer
vor 18 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitInnovative Federal Government Department!12 Month Contract + Extensions Open to ACT, NSW, QLD, SA, VIC A Federal Government Department is seeking multiple Senior Software Engineers with expertise in Splunk ITSI to join their Enterprise Monitoring team.In this role, you'll work across both project and BAU functions to enhance the department's monitoring...
-
Client Success Associate
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitThe Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business.They are...
-
Summit Tech Pty | Client Success Manager
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitAs a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...
-
Client Success Manager
vor 3 Monaten
Central Coast, Österreich Summit Tech Pty VollzeitAs a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...
-
Client Success Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitAs a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...
-
Client Success Manager
vor 3 Monaten
Central Coast, Österreich Closense VollzeitJob Description: The Client Success Manager at Closense is responsible for nurturing long-term relationships with our clients.You will act as the primary point of contact, ensuring their needs are met and their satisfaction is maintained.Your role is critical to client retention and the expansion of our services.Key Responsibilities:Build strong...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAt NCS Australia, we believe in doing technology services better.Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart.Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that prioritises innovation,...
-
Ncs Australia Group | Strategic Client Lead
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitAt NCS Australia, we believe in doing technology services better.Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart.Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that prioritises innovation,...
-
This Is An It Support Group | Account Director
vor 1 Woche
Central Coast, Österreich https:www.linkedin.comcompany601919 VollzeitGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
-
Splunk Monitoring Engineer
vor 11 Stunden
Central Coast, Österreich HiTech Group Australia VollzeitInnovative Federal Government Department!12 Month Contract + Extensions Open to ACT, NSW, QLD, SA, VIC A Federal Government Department is seeking multiple Senior Software Engineers with expertise in Splunk ITSI to join their Enterprise Monitoring team.In this role, you'll work across both project and BAU functions to enhance the department's monitoring...
-
Buscojobs | Saas Account Manager
vor 2 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitThe SaaS Account Manager at Martian Logic is about building a trusting relationship with clients in order to understand what the clients love and dislike about the products and services they're paying for.It's also about maximising the ROI clients are getting from our platform.It's a very challenging role; however, these challenges will take your career to...
-
Buscojobs | Client Success Associate
vor 14 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitThe Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business.They are...
-
Gartner | Client Success Associate
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitAbout the role : The Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their...
-
Solution Architect
vor 19 Stunden
Central Coast, Österreich Buscojobs VollzeitExciting opportunity within a Federal Government DepartmentMultiple locations + flexible working arrangementsRewarding hourly rates!One of Australia's most progressive Federal Government departments is looking to engage an experienced Solution Architect to undertake work with a high level of complexity and sensitivity that helps deliver quality outcomes...
-
Enterprise Client Success Manager
vor 3 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitClient Success, Melbourne or Sydney, Full Time Job Description In May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45...
-
Enterprise Client Success Manager
vor 3 Monaten
Central Coast, Österreich Rewardgateway VollzeitClient Success, Melbourne or Sydney, Full TimeJob DescriptionIn May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45...
-
Buscojobs | Apac
Vor 7 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitVet.CT is seeking a dynamic and experienced Regional Sales & Client Success Manager to join our sales and client success team.This role will be pivotal in driving our sales strategy, fostering client relationships, and ensuring client satisfaction across the APAC region.The successful candidate will be responsible for managing the full sales cycle from...
-
Windows Engineer
vor 4 Wochen
Central Coast, Österreich HiTech Group Australia VollzeitExciting opportunities to work on cutting-edge projects Initial 12 Month Contract + 2 x 12 Month Extension!Lucrative Hourly Rates $$ A leading federal Government agency is seeking an experience SOE Server Engineer to join a fast-paced Agile national team based in Canberra.You will use your in-depth knowledge to provide expert advice and work closely with...
