Itsm Incident Manager In Sydney
vor 2 Wochen
We are seeking an ITSM Incident Manager in Sydney to join our Productivity and Delivery team. This is your chance to join a global leader and become responsible for managing the lifecycle of all incidents that occur across our customer and business operations. You will identify and lead initiatives for the effective and efficient resolution of incidents and fulfillment of requests. It is an excellent opportunity for a strong leader who enjoys driving organisational change and has a track record of delivering complex initiatives.ResponsibilitiesDevelop and maintain the organisations Incident Management and Request Management systems of practice, tools, culture and processesCollaborate with stakeholders and product management to continuously improve the internally built Incident Management systemOwn and deliver complex end to end systemic solutionsIncident Management and Request Management data governanceAnalyse and take corrective actions required to meet Incident Management and Request Management KPIsAnalyse Incident data to determine any trends or apparent Problems that occurInterface with the customer service team for management of both complex and Major IncidentsLead and manage timely root cause identification across multiple teams and technologies - Document Post Incident Reviews for both customers and internal stakeholdersPrioritise and drive resolution of actions arising from PIRs to prevent recurrence of Major IncidentsTrain staff and stakeholders in the Incident Management and Request Management processes, procedures and policiesReport on Incident Management and Request Management practice implementation, team and commercial outcomesSkills and Experience5+ Years ITSM experience including previous experience in Incident Management in enterprise level IT environmentsCompetence using Incident Management systemsStrong technical acumen – ability to engage meaningfully in the technical detail of cause and resolutionProficiency in recognizing and comprehending systemic issuesAbility to work autonomously, while being comfortable taking direction as requiredHighly skilled at using influence and merit to make impactful changeAbility to develop and maintain strong inter-departmental and stakeholder relationshipsAbout WiseTech GlobalOur innovations and global technology enable, improve, and empower the world's supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$25 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable and operate the supply chains of the world.
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Sydney, Österreich Tideri Jobbörse VollzeitWe are seeking an ITSM Incident Manager in Sydney to join our Productivity and Delivery team.This is your chance to join a global leader and become responsible for managing the lifecycle of all incidents that occur across our customer and business operations.You will identify and lead initiatives for the effective and efficient resolution of incidents and...
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Incident Manager
vor 4 Wochen
Sydney, Österreich Technology People Group VollzeitOur client a leading Financial Services organisation seeks an experienced Incident Manager to take full ownership and responsibility for all incident management processes across the business.You will support a high-profile business application using a cutting-edge technology platform during Industry-Wide Testing [IWT] and looking at and developing &...
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Problems & Incident - Service Manager
vor 1 Monat
Sydney, Österreich Ac3 VollzeitDISCLAIMER: Australian Citizenship or Permanent Residency is mandatory. Candidates must be based in Sydney.About the companyAt AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland,...
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Cyber Security Incident Manager
Vor 3 Tagen
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Cyber Security Incident Manager
Vor 3 Tagen
Sydney, Österreich Lendlease Corporation VollzeitCyber Security Incident ManagerApply locations: Sydney - CBDTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: January 14, 2025 (30 days left to apply)Job requisition id: REQ-7063166Lendlease is looking for a Cyber Security Incident Manager to join the team in Sydney. This position reports directly to the Chief Information Security...
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Cyber Security Incident Manager
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Service Management Lead
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Sydney, Österreich Jemena Group VollzeitService Management Lead (Sydney or Melbourne locations)About UsJemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.We pride ourselves on our innovative approach, technical expertise,...
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Service Management Lead
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Sydney, Österreich Jemena Group VollzeitService Management Lead (Sydney or Melbourne locations) About Us Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.We pride ourselves on our innovative approach, technical...
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Cyber Security Incident Manager
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Sydney, Österreich Lendlease VollzeitLendlease is looking for a Cyber Security Incident Manager to join the team in Sydney.This position reports directly to the Chief Information Security Officer and collaborates with key stakeholders across Digital and the Business to enhance Lendlease's cybersecurity resilience.Your responsibilities will be to:Collaborate with key Digital and Group Risk...
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sydney, Österreich Tideri Jobbörse VollzeitService Management Lead (Sydney or Melbourne locations) About Us Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.We pride ourselves on our innovative approach, technical...
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vor 1 Monat
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It Service Management
vor 1 Woche
Sydney, Österreich Charterhouse Partnership VollzeitJob details Location: Blacktown Salary: Up to $80 per hour + super Job Type: Contract Discipline: Technology Reference: V-120613 Posted: 1 day ago Share this job Job description 12 Month Contract $80 per hour + super (35 hour weeks) Local Government Client Western Sydney Location Key Responsibilities Ensure the high-quality delivery of services by the IT...
