Customer Onboarding
vor 2 Monaten
Customer Onboarding & Contract Specialist You may not have heard of Bapcor, but you will know our brands.
We're Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions and – through our businesses like Burson, Autobarn, Midas, Truckline and Baxters – are inside cars, on four-wheel drives and all over trucks.
We span the end-to-end aftermarket supply chain with nearly 1,000 stores across Australia, New Zealand and Asia.
Our 5,500 team members are serious about safety, inclusion, diversity and building your specialist knowledge and capability to help us be there for what matter most for our teams and our customers.
About the Role
This role sits within the newly formed AEG (Auto Electrical Group), a dedicated group of Bapcor companies comprising JAS Oceania, Baxters, and Federal Batteries.
AEG is a key part of Bapcor's Specialist Wholesale Segment, specialising in automotive electrical and has delivered exceptional service and tailored solutions to the automotive industry for 45+ years.
As AEG continues to integrate and expand its offerings, this role will play a pivotal part by supporting key customer relationships.
The Onboarding Specialist, AEG will play an essential role in managing and supporting the onboarding and supply contract negotiation processes for key customers, the key accounts team, and broader sales teams.
This role encompasses detailed contract reviews, ensuring compliance with customer onboarding requirements, including ESG criteria, and providing administrative support throughout the tender processes.
You will be involved in preparing and submitting tenders, reviewing terms and conditions, non-disclosure agreements, and contract or trading term agreement documents, as well as completing quality and supplier questionnaires.
The Onboarding Specialist also supports the key accounts and sales teams during project implementation, ensuring a seamless transition and adherence to all contractual obligations.
Key responsibilities include:
Perform detailed evaluations of customer contracts to ensure compliance and identify concerns.
Collaborate with legal and compliance teams to resolve contract-related issues.
Assist in completing customer onboarding requirements including Supplier Evaluation forms, ESG criteria, NDA's, Codes of Conduct, purchase order terms, banking details, provision of insurance information and other documentation.
Support key accounts and sales teams in preparing and submitting tenders for customer projects.
Gather and organise required documentation and information for tender submissions.
Engage with internal teams (product, warehouse and logistics, finance, IT, risk, marketing, accounts etc.)
to ensure adherence to operational and contract requirements.
Identify and discuss key commercial terms such as warranty, rebates of all types, freight charges, fixed pricing and pricing review mechanisms for approval and negotiation before customer submission.
About You
This is a fast-paced role that would require exceptional stakeholder management and high attention to detail.
The role would be a good fit for a highly organized, detail-oriented professional with a passion for contract management and customer relations.
Tertiary qualified in business, law or equivalent qualification, with strong knowledge of contract law, procurement processes, and commercial agreements is preferred.
Proven experience in customer onboarding, contract management, or a similar role.
Familiarity with tendering processes and requirements.
Strong understanding of ESG, risk and compliance requirements and their application in business processes.
Proficiency in using onboarding and CRM software.
Strong and open communicator.
Ability to work collaboratively with cross-functional teams.
Skilled in resolving conflicts and negotiating solutions to maintain positive relationships.
At Bapcor, we value our employees and offer a supportive environment for professional growth.
You will have the opportunity to make a meaningful impact while working with a dedicated team.
Additionally, we offer:
Opportunity to join an Australian owned, ASX listed company and work with an iconic brand.
Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions.
Opportunity to make a genuine impact in a growing organisation.
Potential for career growth and personal development.
Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres.
Industry Leading Paid Parental Leave & Employee Assistance Program.
Bapcor embraces diversity, equity, and inclusion as integral components of our organisational culture.
We recognise that diverse perspectives and experiences contribute to innovation and better decision-making, and we strive to provide a recruitment experience that's fair, inclusive, and accessible.
We encourage applications from people of all ages, cultures, abilities, backgrounds, sexual orientation and gender identities.
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