Merchant Onboarding Specialist
Vor 3 Tagen
About PayEnginePowered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.
Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we understand the critical need to offer agile SaaS-based solutions backed with scalable payments orchestration.
Our mission is to create orchestrated-commerce for our Partners that provides the agility of SaaS sprints with the support of payments-related services.About the roleWe are looking for an energetic Onboarding Specialist to own merchant application processing across PayEngine processors.
The Onboarding Specialist owns the day-to-day management of onboarding merchants from application submission to account activation.
The specialist acts as a liaison between processor and Partner or processor and Merchant depending on the orchestrated solution.The Onboarding Specialist owns submitting applications to processors, coordinating with necessary parties through application pends, and moving applications through the operations funnel stages to account activation.This is a role that requires exceptional focus on process and Service Level Agreement ("SLA") deliverables.
An existing payments onboarding background is required to shrink the learning curve and effectively navigate the application submission process across multiple processor systems, maintain accurate status records across multiple processor and PayEngine systems, adapt to multiple communication methods, maintain accurate stage reporting within internal systems, present merchant account status and conversion reports to management line on a consistent basis (typically daily) and communicate processor system or workflow changes upward to line manager as needed.ResponsibilitiesPayEngine is a dynamic technology that is constantly offering new products and innovative features to help our Partners grow their customer base.
Below are some of the tasks the Onboarding Specialist is responsible for; please note, this is not an exhaustive list and will evolve alongside new product releases.Meet or exceed operations-based SLA targetsAct with a sense of urgency when engaging with a processor, a Partner or a MerchantEffectively communicate time limitations when necessary to a Partner or a MerchantImmediately raise to line manager any at-risk SLA deliverablesBe a subject matter expert on all PayEngine processors' standard operating procedures ("SOP"s)Own, maintain and update assigned onboarding SOPsBe a merchant advocate to the processor when necessaryMaintain accurate application pipeline records within all internal systemsUnderstand potential onboarding issues and proactively take steps (up to and including escalating to line manager) in an effort to avoid an undesirable onboarding situationExecute application processing managementKeep up to date records in all internal systems at all timesCommunicate application processing challenges through proper channels to full resolutionCoordinate with multiple providers as needed per application packetUtilize established tools and processes to facilitate application processingIdentify process optimization where availableDocument tools or process changes as neededGenerate application status reporting as neededEscalate implementation challenges and seek guidance from line manager as neededBe a key contributor in the development of quarterly Executive Meeting reports and presentations (as requested)Proactively recommend product or process changes to constantly improve the Partner and Merchant onboarding experienceRequirementsBachelor's degree in Business, Marketing, Communications, or related discipline.
Relevant, current work experience in lieu of a degree may be considered.3+ years merchant services application processing experience with a top-tier, e-commerce processor or equivalent requiredSaaS payments orchestration experience a plusStandard Operating Procedures development and maintenance experienceAdvanced proficiency with Google Suite tools; Drive, GMail, Calendar and SheetsProficient with updating Jira boards and/or Confluence pagesExperience using Customer Relationship Management (CRM) systems a plusExcellent task management with ability to not let untracked tasks be ignoredMust have excellent written, verbal, and interpersonal communication skillsSelf-motivated, driven, and can operate independently with minimal supervisionHave the desire to grow the role and deliver exceptional serviceAbility to work as a part of a teamMust be organized and have excellent time management skillsMust be able to engage with business professionals at all levelsMust be articulate, friendly, and outgoing to convey a variety of ideas and conceptsAbility to work to a very high standard under pressureAbility to meet or exceed deadline requirements#J-18808-Ljbffr
-
Merchant Onboarding Specialist
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Buscojobs | Merchant Onboarding Specialist
Vor 3 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Global Seller Implementation Specialist
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.So we expanded into software and started building integrated, omnichannel solutions – to help sellers...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.So we expanded into software and started building integrated, omnichannel solutions – to help sellers...
-
Central Coast, Österreich Buscojobs VollzeitAbout HungryPandaHeadquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.Our ValueHungryPanda's vision is to become the global market-leading platform that enables overseas Chinese business in the food industry...
-
Central Coast, Österreich Amazon VollzeitManager Merchant Services, Amazon Marketplace BelgiumAt Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people.If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history.Amazon has a long record of growth...
-
Central Coast, Österreich Tideri Jobbörse VollzeitManager Merchant Services, Amazon Marketplace Belgium At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people.If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history.Amazon has a long record of...
-
Central Coast, Österreich Tideri Jobbörse VollzeitJob title: ILCS-CLM-Client Onboarding SpecialistCompany: UBSJob description : Business DivisionsInvestment BankYour role Are you incredibly organized with an eye for detail?Do you have a high client service orientation and high risk awareness?We're looking for someone like that to:– Being part of the IB Client Onboarding team built out in UBS Shanghai SDL...
-
Global Blue | Customer Relationship Mngr
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitCustomer Relationship ManagerApply locations : Australia - SydneyTime type : Full timePosted on : Posted 30+ Days AgoJob requisition id : JR0003465Nature and aim of the position –Responsible for driving Hit Rate & Sales for most Sydney based merchants and ACT.Management of Merchant Relationships with existing merchant base.Source new opportunities &...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Consultant, Acquiring Specialist About the Job We are empowered to make a positive difference for customers and communities.You'll join a high-performing business, backing talented individuals.Be supported to grow your career at NAB.The Role Larger Australian businesses are becoming increasingly technically complex with increasing e-commerce needs,...
-
Ilcs-Clm-Client Onboarding Specialist Ubs
Vor 3 Tagen
Central Coast, Österreich Course VollzeitJob title: ILCS-CLM-Client Onboarding SpecialistCompany: UBSJob description: Business DivisionsInvestment BankYour roleAre you incredibly organized with an eye for detail?Do you have a high client service orientation and high risk awareness?We're looking for someone like that to: – Being part of the IB Client Onboarding team built out in UBS Shanghai SDL...
-
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Relationship Manager Apply locations : Australia - Sydney Time type : Full time Posted on : Posted 30+ Days Ago Job requisition id : JR0003465 Nature and aim of the position – Responsible for driving Hit Rate & Sales for most Sydney based merchants and ACT.Management of Merchant Relationships with existing merchant base.Source new opportunities &...
-
Sales Support
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitSo, who is Till Payments?An integrated payment solutions provider committed to accelerating growth for businesses around the world.Acquired by the Nuvei Corporation in January 2024, Till's reach has now expanded, tapping into a vast global network to help fuel payment innovation.Today, Till is redefining the payment experience for its merchants and partners,...
-
Central Coast, Österreich Tideri Jobbörse VollzeitUse your excellent communication and organisational skills to support our Customer Experience team.Work cross-functionally with multiple teams to identify knowledge gaps and implement operational efficiencies.We work 2-3 days a week in our brand new office, located in Circular Quay.The Enablement Team supports and empowers our Customer Experience (CX) team...
-
Shopline | Merchant Success Manager, Enterprise
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitResponsibilities :Collaborate with KA-level customers to understand their business needs and develop tailored plans and solutions to ensure smooth onboarding and successful implementation.Observe the full lifecycle GMV performance of customers, analyze sales data and trends, identify growth opportunities and potential risks, and devise corresponding...
-
Central Coast, Österreich Tideri Jobbörse VollzeitBrisbane, Queensland, Australia Account Management SumUp is a global FinTech player on a mission to support small merchants with building a thriving business all over the world.We are on a constant mission to put together a team that greatly values one another and is committed to our merchants.Our boldness, startup mindset, empathy and love for our products...
-
Project Specialist
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitYou Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Sumup Inc. | Retail Key Account Manager
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitBrisbane, Queensland, AustraliaAccount ManagementSumUp is a global FinTech player on a mission to support small merchants with building a thriving business all over the world.We are on a constant mission to put together a team that greatly values one another and is committed to our merchants.Our boldness, startup mindset, empathy and love for our products...
-
Central Coast, Österreich Tideri Jobbörse VollzeitYou Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Customer Experience Enablement Specialist
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitUse your excellent communication and organisational skills to support our Customer Experience team.Work cross-functionally with multiple teams to identify knowledge gaps and implement operational efficiencies.We work 2-3 days a week in our brand new office, located in Circular Quay.The Enablement Team supports and empowers our Customer Experience (CX) team...
